Customer Service Manager
Resume:
Reginald L. Hall
Alexander City, AL 35010
Home: 256-***-**** * Cell: 256-***-****
E-mail: *************@*****.***
JOB OBJECTIVE
To obtain a Management position with a dynamic corporation where I can use
my energy and skills to develop, motivate, lead and encourage employee
productivity.
EDUCATION AND TRAINING
2013-Present Virginia College, Birmingham, AL
Education consists of both formal and informal experiences with
a concentration to completion of an Associate Degree in
Business Administration.
1998 Central Alabama Community College, ALEXANDER CITY, AL
Completed a one-year program in Professional Office
Management.
1994 BENJAMIN RUSSELL HIGH SCHOOL- ALEXANDER CITY, AL
Vice-President of FUTURE BUSINESS LEADERS of AMERICA
President of COMMUNCATION of BUSINESS
EMPLOYMENT
2014-Present Production Control Coordinator REHAU, LLC, Cullman, AL
Responsible for planning and managing production schedules to ensure that
the products are delivered on-time to all customers. Responsible for sales
order releases with respect capacity planning and material requirements.
Complete shipping information and delivery data input. Interface with
manufacturing personnel, purchasing personnel on material status and
production planning issues.
2010-2014 Production Control Planner Mando America, LLC, Opelika, AL
Responsible for creating shipping schedules for Mando America using the
best combination of MRP, ERP system along with use of Excel. Monitors,
analyzes, and reports production results to the production scheduler for
accurate scheduling for the production team. Monitor delivery issues and
take corrective actions as needed. Occasionally visit customer sites to
present Mando America and to gather any feedback for better improvement for
the company.
2008- 2010 Assistant Manager Southern Home Rentals, Opelika, AL
Manage a portfolio of accounts for Southern Home Rentals. Provide quality
customer service by responding to inbound calls from customers who have
questions and resolving customer complaints concerning merchandise and
billing. Make outbound calls to customers to set up payment arrangements
for delinquent accounts. Receive payments from customers on accounts.
Perform nightly drawer audits and conduct bank deposits.
2007-2008 Shipping Manager, Benedettinni Cabinetry, Rosenberg, TX
Manage the daily activities of shipping functions for Benedettinni
Cabinetry. Implement procedures to improve quality, productivity and
shipping efficiencies. Ensures shipments are delivered in a timely manner.
Maintain relationships with different carriers and consistently resolves
customer issues on much needed basis. Manage, lead, and direct the work of
others.
2000-2007 Shipping Manager, Wellborn Forest Products Inc., Alexander City,
AL
Manage the daily activities of shipping functions for Wellborn Forest
Products. Implement procedures to improve quality, productivity and
shipping efficiencies from assembly to shipping department. Records
shipment data, including weight, charges, and space availability. Reports
damages and discrepancies for the accounting and customer service
departments. Ensures shipments are delivered in a timely manner. Maintain
relationships with different carriers and consistently resolves customer
issues on much needed basis. Manage, lead, and direct the work of others.
1998-2000 Supervisor, Alexander City Landscape Services, Alexander City, AL
Supervised employees in landscaping and irrigation sprinkler systems.
Received two merit raises for outstanding performance.
1994-1997 Department Manager, Wal-Mart Stores, Inc., Alexander City, AL
Responsible for maintaining stock, ordering, and utilizing creative ideas
to increase sales in department as well as for the entire company.
SPECIAL SKILLS AND ABILITIES
Competent with computer software such as, AutoCAD, Microsoft office Word,
Excel, Access, PowerPoint. I am experienced with both Material Requirement
Planning (MRP) and Enterprise Resource Planning (ERP) systems. Have strong
project management skills, along with organizational and excellent
communication skills. Have the ability to positively motivate individuals
and teams to meet and/or exceed project expectations.
Contact this candidate