Customer Service Marketing

Angela R. Kaighin

. *** Apple Ave Toledo, OH ****9 . ableaj@r.postjobfree.com . 419-283-

**** .

SUMMARY

Results-driven, motivated individual with a passion for coaching and

development, motivating teams, and contributing to a great in-store

customer experience. Strengths include personal credibility, leadership,

problem solving, collaboration, and communication.

EDUCATION & RELEVANT COURSEWORK

The University of Toledo, Toledo, OH

Bachelor of Business Administration, Principles of Marketing

December 2009

AACSB Accredited College of Business Principles of Marketing Communication

Administration

Major: Marketing Developed Full IMC Plan

Overall GPA 3.2/4.0 Buyer Behavior & Relationship Marketing

Marketing Analysis & Decision Making

Owens Community College, Toledo, OH Marketing Research & Data Based

Management

Associates of Applied Science

Major: Business Management

GPA: 3.62/4.0

INTERNSHIPS

Adventures in Advertising

Toledo, Ohio

Marketing Intern

June 2009 - April 2010

. Identified potential markets through evaluation of current clients

. Generated spreadsheets of current customers

. Designed banners for advertisement

. Collaborated on new company website

. Critiqued company newsletters

. Utilized Microsoft Office daily

WORK EXPERIENCE

Kroger

Toledo, Ohio

Floor Supervisor/Cashier/File Maintenance

June 2000 - present

. Consistently achieving high weekly productivity, achieving 95%

. Provide excellent customer service

. Oversee 20 employees

. Evaluated performance of employees

. Establish or identify prices of goods, services, and tabulate bills using

cash registers

. Resolve customer complaints.

. Answer customers' questions, and provide information on procedures or

policies

Glass City Volleyball Co.

Toledo, OH

Coach (seasonal employment)

December 2003 - April 2008

. Schedule, organize, and conduct practice sessions

. Provide training direction, encouragement, and motivation in order to

prepare athletes for games, competitive events, and/or tours

. Plan strategies and choose team members for individual games or sports

seasons

. Keep records of 10-15 individual athletes and team performance

. Research opposing team performance analyzing their strengths and

weaknesses to develop game strategies

Contact this candidate