Engineer Customer Service
Resume:
JAMES D. MORGAN
Chesapeake Beach, Maryland 20732
**.******@*******.***
CAREER SUMMARY
I am an A+ certified Field Service Engineer with over 19 years experience in the information
technology industry. My extensive knowledge base covers hardware and software troubleshooting skills
on equipment ranging from servers to desktop and mobile units. Point of sales systems and printers are
also part of my knowledge base. I am trained and certified in a variety of manufacturer’s products which
will enhance the value of my services to any organization.
PROFESSIONAL EXPERIENCE
Hewlett Packard 2007 – 2010
Field Service Engineer
1 Working in a high volume fast paced environment responding to customer requests for repair of
all HP equipment from servers to desktop computers including printers and laptops.
2 Customers ranged from large government facilities to home owned businesses.
3 Point of sale troubleshooting and repair of several retail department businesses.
Diebold 2006 2007
Field Service Technician
1 Main duties consisted of maintenance and repair of point of sale systems from back office to
customer counter equipment.
2 Working with CISCO troubleshooting switches for secure communications.
3 Required on call response time during after business hours.
Halifax 2004 – 2006
Field Service Engineer II
1 Duties included customer driven requests for onsite repair of a wide range of computer equipment
and peripherals including network solutions and hardware/software troubleshooting.
2 Controlled personal inventory of parts and equipment.
Nesco
Customer Service Engineer 2003 – 2004
1 Performed on site repair of a wide range of computer equipment and peripherals including
network solutions and hardware/software troubleshooting.
2 Controlled personal inventory of parts and equipment.
COMPAQ/HEWLETT PACKARD
Field Service Engineer Level 3 2000 2003
1 Performed installation, configuration, and repair of a wide range of computer equipment and
peripherals including network solutions and SAN storage solutions.
2 Provided remote and on site hardware/software troubleshooting in a Windows environment.
3 Completed all required training on time with excellent reviews.
4 Maintained excellent customer relationships.
INACOM INFORMATION SYSTEMS, INC
Senior Service Technician 1996 – 2000
1 Performed client site installation, configuration, and repair of a wide range of computer equipment
and peripherals including network solutions and hardware/software troubleshooting.
2 Maintaining MICROS point of sale systems in a variety of different vendor configurations.
INTERNATIONAL BUSINESS MACHINES (IBM)
Computer Technician 1993 1996
6 Performed client site repair of a wide range of computer equipment and peripherals including but
not limited to networking hardware.
7 Provided customer support for a limited range of software needs.
8 Maintained a large inventory of parts.
PERSONAL COMPUTER RENTALS
Computer Technician 1991 1993
8 Performed hardware/software configuration of Intel based and Macintosh computers.
9 Provided installation and support of equipment at various client sites.
EDUCATION
Numerous technical schools at IBM, Compaq, and Hewlett Packard
Associates in Science, Electronic Engineering Technology, F.C.C.J., Jacksonville, FL
Communication Specialist, U.S. Army Communications School, Fort Sill, OK
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