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Quality Assurance Customer Service

Location:
Taylorsville, NC, 28681
Posted:
September 07, 2010

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Resume:

Kevin Fox

*** *** ** **

Taylorsville, NC *****

828-***-****

able7y@r.postjobfree.com

Proven Technical Abilities in Quality Assurance, Product Engineering and

Manufacturing.

SUMMARY OF QUALIFICATIONS / SKILLS

. ASQ CQT Certified

. Product Engineering, Quality Assurance & Quality Assurance Auditing

. Technical Quality Assurance Lead

. Experienced in product / process audits

. Implemented corrective actions, customer complaints & root cause

. Designed prototypes of RF components and products

. Extensive RF electrical testing, mechanical & environmental testing

. Technical aptitude diagnosing & troubleshooting issues

. Laboratory equipment maintenance & calibration

. Technical Support for Product Engineering and Quality Assurance

Development

. Technical Support for Customer Service & Field Support

. CompTIA A+ Certified Professional (PC) - Excellent computer skills

. Microsoft Office (Word, Excel & PowerPoint), Outlook, Lotus Notes, JD

Edwards, AS400 & SAP

PROFESSIONAL EXPERIENCE

Andrew Wireless Solutions - a CommScope Company

Newton, NC

CommScope is a global leader in connectivity solutions for communications

networks. The Cable Technology Center in Newton serves as corporate

research and development center offering aluminum and copper shielded

smooth wall coaxial cable for the wireless industry.

Product Technician

2004 - Present

. Technical expertise in product development in Engineering Department

. Perform Ultra High RF Electrical Testing, Mechanical and Environmental

testing in the Product Engineering Laboratory

. Design prototypes of RF components and products

. Extensive use of HP / Agilent Network Analyzers, PIM Analyzers, Thermal

Chambers and Tensile Testers

. Maintain engineering laboratory equipment and calibration

. Evaluate, analyze and recommend Corrective Actions on products &

processes

. Troubleshooting products, customer complaints and returns

. Product technical training for external customers, internal customers,

customer service and field engineering

. Write detailed product engineering reports on product offerings and

customer complaints

. Microsoft Word, Excel, Adobe, Lotus Notes, JD Edwards, SAP and Outlook

experience

Kevin Fox

page 2

Centro, Inc.

Claremont, NC

Centro Inc. is a manufacturer of custom rotationally molded plastic

parts.

Quality Assurance Technician

2003 - 2004

. Provided Quality Assurance Expertise in rotational molding

manufacturing

. Provided QA support and training as Centro became ISO:9000 certified

. Quality Assurance Lead in weekly Manufacturing meetings

. Quality Assurance Lead in the Resin Department

. Completed Auditing training course and implemented audits in

manufacturing

. Performed Equipment Calibrations on scales, calipers, micrometers and

other laboratory equipment

. Performed Incoming Inspections, Product Inspections and Process Audits

. Visited Customer Sites for Problem Resolution

CommScope Network / CommScope CATV

Claremont, NC / Catawba, NC

CommScope Network manufactures high performance twisted pair and fiber

optic cabling solutions for structured cabling networks. CommScope CATV

facility is the largest coaxial cable manufacturing facility in the

world.

Product Technician, Quality Assurance Auditor & Quality Control Inspector

1996 - 2002

. Extensive electrical, mechanical and environmental testing in the

Product Engineering Laboratory

. Scheduled and coordination of engineering trials in manufacturing

. Writing Product Engineering reports

. Technical Lead in Product Samples

. Developed Technical Training Manual for Product Loads

. Perform Quality Audits on processes and products

. Corrective Action / Problem Resolution

. Performed Calibration of Test Sets, Gauges & Equipment

. Inspection of UTP, Coax & Fiber Optic Cables, Incoming materials and

Product Drawings

. First Article Inspections.

. Troubleshooting customer complaints

CERTIFICATIONS / TRAINING

. ASQ Certified Quality Technician (CQT)

. CompTIA A+ Certified Professional (PC)

. Internal Audit Training Course ISO 9001:2000

. Seven Habits of Highly Effective People

. CISCO Network Academy 1 - 4

EDUCATION

Bachelor of Science in Electronics Engineering

1996

WESTERN CAROLINA UNIVERSITY

Cullowhee, NC

AAS-Electronic Engineering

1994

Catawba Valley Community College

Hickory, NC



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