Customer Service Data Entry

Amelia L Zurick

*** ****** **** *****, ******, FL 34292

Home: 941-***-**** Cell: 847-***-****

able6k@r.postjobfree.com

HEALTHCARE INFORMATICS ANALYST

Enhance the quality of service to hospital and or physician office patients through patient electronic medical records.

Accomplishments

• Wrote 200+ page data collection training manual for department of 75+ employees.

• Removed barriers to improve quality and performance of the data entry department.

• Improved client satisfaction by instituting client company communication program.

• Doubled developers’ ability to deliver accurate code by correcting code and process flow issues.

• Saved company tens of thousands of dollars by preventing implementation of incorrect code to production.

• Hired, trained and evaluated performance of 25+ staff members on new software processes and workflows.

• Increased employee production by improving employee morale and team work.

• Consistently delivered 100% accuracy in medical coding.

Technical Expertise

• •

Encoder application: Ingenix Coding: ICD - 9, CPT - 4, and

• Lotus Notes HCPCS

• •

Databases: DB2, SQL, Optium Automated Work Distributor

• TIBCO (AWD)

• •

AS400/Mainframe MS Office : Word, Excel,

• FileNet/Image and Workflow PowerPoint, Project, Access,

• Captiva Outlook

• Kodak Scanners

Employment History

BIPT – Better Insurance Processing Technology; Sarasota, FL

September 2007 – January 2009

Quality Analyst Lead

Responsibilities:

• Client liaison for testing

• Acquired information from end users for testing requirements

• Provided information of testing requirements to clients

• Assisted in scheduling of resources

• Test Plan Strategy for QA and client testing

• High level and detailed estimates

• Manual test execution

• Trained clients on applications updates

• Trained new quality analysts on application

• Test project coordinator

• Assisted development team and clients by investigating production and

test result issues

• Obtained client sign-off for implementation of release

Allstate Insurance; Northbrook, IL

August 1996– June 2007

Quality Analyst, April 2002 – June 2007

Responsibilities:

• Test project coordinator

• Compiled business requirements

• Design and code reviews

• High level and detailed estimates

• Detailed test planning

• Manual test execution

• Mercury Center defect recording and analysis

Amelia L Zurick

100 Wading Bird Drive, Venice, FL 34292

Home: 941-***-**** Cell: 847-***-****

able6k@r.postjobfree.com

• Trainer and training coordinator of testing applications and business

process workflow for the company’s strategic outsourcing implementation

plan.

• Investigated production support issues

Amelia L Zurick

100 Wading Bird Drive, Venice, FL 34292

Home: 941-***-**** Cell: 847-***-****

able6k@r.postjobfree.com

Data Entry Unit Manager, April 2001 – April 2002

Responsibilities:

• Managed data entry

• Evaluated quality and QA process

• Wrote and administered evaluations and checkpoints

• Helped employees improve skills and job performance through Job in

Jeopardy program

• Provided daily work condition reports

• Coordinated employees daily work responsibilities

Catastrophe Property Claims Adjuster, October 1998 – April 2001

Responsibilities:

• Documented property damage from storms

• Determined covered losses

• Estimated and issued checks face-to-face

• Negotiated settlements between insured and contractor

Customer Service Representative, August 1996 – October 1998

Responsibilities:

• Answered calls from insured and agents regarding new business

applications and in-force life insurance policies

• Performed in-force policy processing: loans, withdrawals, surrenders,

address changes

• Explained Life policy coverage to insured

Illinois Department of Children and Family Services, Chicago, IL

August 1993 – April 1996

Child Welfare Specialist I

Allendale School; Lake Villa, IL

April 1989 – August 1993

Child Care Worker

Responsibilities:

• Outreach Specialist

• Recreation Specialist/Child Care Worker

Personal Activities & Achievements

• Member of Parish council – Our Lady of Humility, Zion, IL

Completed analysis of need for Hispanic Ministry at Our Lady of Humility

Parish – Results provided to Cardinal.

• Director of Fundraising Champaign – Our Lady of Humility, Zion, IL

Raised over $600,000 for renovations

• Junior Volunteer – Hinsdale Hospital, Hinsdale, IL

President of the Junior Volunteers for 2 years

Scholarship recipient

Volunteered in Emergency Room, Pediatrics Unit, Physical Therapy,

flower delivery

• Volunteer – Venice Regional Medical Center, Venice, FL

Education History

Associate in Science Degree in Health Information Technology (4.0 GPA – Graduate with

Distinguished Honors)

Southwest Florida College; Port Charlotte, FL

February 2009 – June 2010

Amelia L Zurick

100 Wading Bird Drive, Venice, FL 34292

Home: 941-***-**** Cell: 847-***-****

able6k@r.postjobfree.com

Bachelor of Arts major in Social Work

Marycrest College; Davenport, IA

August 1985 – May 1989

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