Administrative Assistant Customer Service

LAURA MEERS

407-***-**** / able4h@r.postjobfree.com

Objective To obtain a position with an organization that

will benefit from my education and

employment experience, my strong work ethic, and my insight and

ability to relate to,

work with, and help others. I am seeking a place where I can

learn and grow, while

gaining invaluable experience within an occupational field.

Education Aug 2006 Webster University

Orlando, Fl.

M.A. Degree, Major in Counseling

. Mental Health Licensure Track

. Graduated with Honors, 4.0 GPA

. Completed Internship: Counseling Adolescent Substance

Abuse Clients

Dec 2003 University of

Central Florida Orlando, Fl.

B.A. Degree, Major in Psychology

. Golden Key Honor Society Member

. Recognized in The National Dean's List

. Graduated Magna Cum Laude

Dec 2001 Valencia Community

College Orlando, Fl.

A.A. Degree, Pre-Major in Psychology

. Phi Theta Kappa Member

Oct 1997 James Madison

High School Atlanta, Ga.

High School Diploma

. Graduated with Honors

Work History May 2008 - July 2010 Berkeley Preparatory

School Tampa, Fl.

Physical Plant Administrative Assistant

. Continually improved office and project processes and

made suggestions for improving both

departmental and customer relationships and general business

procedures

. Helped supervise the Maintenance, Custodial, and

Security staffs to keep school-wide facilities

projects organized and on track

. Interfaced with all school departments and vendors with the

approach of being a proactive problem-solver and effective

communicator

. Received, processed, scheduled, assigned, and tracked

facilities project work orders

. Assisted with the coordination of campus events, including

the booking of facilities, the scheduling of maintenance,

custodial, and security support, as well as furniture and

set-up needs

. Helped with the implementation and installation of the

school security camera system along with providing

technical support and training for all campus users and the

daily maintenance of the system. Installed and set-up the

security id badge system, including designing badge

templates and personalizing the program settings to fit the

needs of the school. Provided full training to all

operators at multiple security stations around campus,

provided technical support for the program and all related

equipment, along with daily system maintenance of the

system

. Issued all campus keys and kept detailed key records;

created a system for organizing and coding all campus keys

. Handled Accounts Payable for the Department, including the

processing, coding, and recording of all invoices and

billing

. Provided administrative support for the Physical Plant

Director, including creating reports and correspondence;

developing departmental forms and spreadsheets using

specialty software and programs; processing all

departmental OT, vacation and sick time; answering

telephone calls from customers and vendors and tactfully

handling inquiries; recording, filing, tracking;

departmental ordering of equipment and supplies; mailing,

copying, and faxing

Jan 2008 - May 2008 Berkeley Preparatory School

Tampa, Fl.

Middle Division Office Secretary

. Planned and prepared Middle School Graduation and Awards

Ceremony

. Assisted with preparation for National Junior Honor

Society induction and ceremony

. Scheduled teaching candidate visits, including travel

arrangements and key meetings

. Updated and organized student records and files, from

academic to disciplinary

. Processed student absentees, tardies, and

detention assignments

. Scheduled meetings and appointments for faculty

and staff

. Handled office phone system, mail, and faxes for

faculty and staff

Jan 2007 - Nov 2007 Chick-fil-A

Tampa, Fl.

Shift Leader

. Supervised shift employees and implemented ideas to help

the shift run more effectively and give the customer better

service

. Participated in customer relations and service, food

preparation, food assembly, cooking, packaging, operating

registers and running a customer friendly, accurate and

fast drive-thru

July 2006 - Dec 2006 Little Caesars

Tampa, Fl.

Assistant Manager

. Managed shift employees and store operations, including

upholding customer service standards, banking and

accounting, taking inventory, and overseeing employee-

customer relations, food quality standards, and operations

procedures

. Participated in customer relations and service, food

preparation, food assembly, cooking, packaging, and

operating registers

Mar 2006 - June 2006 The Grove Academy

Winter Springs, Fl.

Counseling Internship

. Counseled adolescent clients individually in an

intensive residential treatment facility

. Ran group counseling sessions with residential clients

. Developed and implemented individualized treatment

plans for multiple clients

. Participated in group counselor collaboration meetings

regarding residential clients

. Performed intake evaluations on new clients to the

program

. Ran family group counseling sessions with the clients

and their families

Apr 2004 - Mar 2006 UCF Technology Incubator

Orlando, Fl.

Administrative Assistant

. Planned, marketed, and handled all logistics for events,

seminars, and workshops

. Handled phone system, mail, shipping, and faxes for

staff and 100+ clients

. Scheduled meetings and appointments for clients and

maintained staff calendars

. Restructured and maintained company database and

provided database training

. Controlled and operated security system for entire

building and 50+ clients

Contact this candidate