Customer Service Insurance

Kasey Sheldon

*** **** ***, ******, **

775-***-**** ? ***********@*******.***

SUMMARY OF QUALIFICATIONS

Microsoft Office Suite Filing/Editing Schedule Meetings and

Typing (50+ wpm) Maintain Calendars

Coordinate Travel Office Procedures Computer Proficiency

Arrangements Professional Phone Confidentiality

Excellent Organization Manner Purchase Order

Skills Office Supply Processing

Use of Office Inventory Excellent Customer

Equipment Billing Service Skills

Time Management Correspondence Event Coordination

Medical Coding/Billing Proofreading

work Experience

2009- Current Fallon Tribal Health Center Fallon, NV

Front Desk Receptionist

Answers all calls and routed to appropriate department.

Assists in scheduling patients and patient registration.

Assists in various departments of the clinic.

Assists the Billing Department with various assignments, resulting

in increasing revenue for the facility.

2008-2008 Gannett/Reno Gazette Journal Fallon, NV

Retail Advertising Coordinator

Processed requests for ads in our paper, as well as

the Reno Gazette-Journal and other regional papers

Increased revenue by 30% monthly while decreasing

profit shortfall 90%

Grew customer support as well as communication in the

workplace

2008 U.S. Fish and Wildlife Svcs.

Fallon, NV

Intern for the Spring Wings Bird Festival

Processed registrations, received mail, as well as

shipped packages

Increased funding for festival activities by

receiving donations

Constructed spreadsheets and reports

2006-2007 Fallon Police Department Fallon, NV

Police Dispatcher

Counseled citizens through stressful times while

dispatching police to the scene.

Worked with a computer daily, as well as copier, fax,

typewriter, and other office machines

Assisted in fingerprinting citizens, issuing city

licenses, offender registration, legal document

entry, and filing

2005-2006 Harley Davidson Insurance Svcs. Carson

City, NV

Licensed Insurance Customer Service Rep.

Decreased loss of clientele by selling the correct

policy based on individual needs, while growing

revenue

Gained customer trust by explaining policies and

helping with problems they may have with their policy

2005 State of NV Legislative Counsel Bureau

Carson City, NV

Assembly Document Clerk

Receptionist duties/Mail Distribution

Processed bills and receipted bills to committees and

to the printer

Entered, retrieved, and updated data into reports

Education

2001-2005 Yerington H.S./Yerington Adult

Education Yerington, NV

Received H.S. Diploma

2005-2006 Western Nevada College Carson City, NV

Obtained Nevada Property/Casualty License

Awards/certification

Nevada Property and Casualty License (expired)

FEMA Certificates of Achievement- General and

Healthcare

Appreciation Award for exceptionally dedicated

service- NV Legislature

Fire Extinguisher Certification for use

Excellence Award- Harley Davidson Insurance

CPR/Heartsaver - Current

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