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Customer Service Manager

Location:
Madison, MS, 39110
Posted:
September 07, 2010

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Resume:

Tylan O. Gaylor

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*** *** ***** ******, *********, MS 39157, Cellular 601-***-****

E-Mail: able2x@r.postjobfree.com

Creative vision and extensive experience in:

Major Operations Start-up Financial Management Building

Effective Teams

Profit Management Process Improvement/Redesign

Adapting to Change Quickly

Lean Manufacturing System Roll-outs Operational Turnarounds

Business Acumen

HIGHLY SKILLED AND EXPERIENCE MANAGEMENT PROFESSIONAL NOTED FOR:

* Profit and productivity improvement program design and implementation

* Proven hands-on experience in the design, pilot-planning and start of

major capital projects and quality systems

* Results focused-effective management of Profit &Loss operations, quality,

customer service, productivity, and people development systems

* Extensive skills in integrating analytical problem-solving with

engineering principles to advance business performance

* Personal values center on active participative management style with

clearly defined objectives that significantly improves quality and

customer service while developing all facets of the workforce

Twenty five years of extensive manufacturing and financial consulting

experience in two major Fortune 100 Companies. Demonstrated experience in

strategic planning, people development, quality management, and yielding

superior business results, while significantly reducing expenses and

improving profits. In dept experience in integrating complex business

systems and developing short-term tactical plans to improve process

operational reliability/efficiency results.

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EDUCATION

Southern University and A&M College, Baton Rouge, LA

Bachelor of Science - Accounting 1984

Grade Point Average - Major 3.8 (Scale = 4.0)

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PROFESSIONAL TRAINING

- Lean and Mean Manufacturing

- Six Sigma Black Belt Certification(in progress)

- Microsoft Office(Excel, Word, Outlook, Access, PowerPoint)

- Hyperion

- People Soft

- Nissan Management Training

- Dale Carnegie Corporate Leadership

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PROFESSIONAL EXPERIENCE / ACCOMPLISHMENTS

GSW Enterprise Construction, Incorporated

Operations Manager December 2009

- present

o Responsible for managing job sites

o Responsible for managing office activities

o Responsible for performing contracting duties when needed

Nissan North America, Inc. - Canton, MS

Senior Inventory Control Analyst - Supply Chain Management May

2008-December 2008

o Responsible for Weekly KPI reporting for Inventory Control.

o Responsible for coordinating model change-over and balance out.

o Responsible in assisting follow-up analysts with all issues with

suppliers and parts.

o Presented KPI performance in monthly performance meeting.

Scheduled Sequence Achievement Ratio (SSAR) Inventory Analyst - SCM May

2007-May 2008

SSAR is a percent that shows the order that vehicles are traveling down the

line versus the order that vehicles were

Scheduled to be metal started. This schedule is set about 5-6 days prior

to metal start and the information is sent to suppliers 4.5 days before

metal start. SSAR is not considered successful until the percentage is

95% or greater.

o Responsible for tracking and recording integrity for sequenced parts for

all products within the Canton plant.

o Responsible for tracking and recording all parts for engineering and

production trials.

o Developed Nissan supplier relationship in assisting with all sequence

issues.

o Assisted in engineering changes, launches and balance-outs.

Financial Analyst -Product Quality and Supply Chain Management 2003-

2007

o Responsible for developing and analyzing labor, overhead, capital, and

material annual budgets for Product Quality Assurance and Supply Chain

Management departments, which exceed an annual amount of $23mil. This

amount accounts for 25% of the total North Nissan America - Canton.

o Completed monthly financial cycle (volume adjustments, manpower

summaries, 1.5 day close, and performance reporting).

o Analyzed financial performance trends in all areas and consulted

management in establishing improvement goals.

o Provide management with the necessary data to control cost of current

and future operations.

Production Section Manager - (Start-up Manager) 2001-2003

o Responsible for operations of Quest, Trim & Chassis Department of 230

plus employees.

o Successfully started up new plant operations, including hiring both

hourly and salaried employees.

o Developed training plans for all production technicians and area

managers.

o Developed area manager's managerial skills.

o Assured new model process equipment and facilities for readiness.

o Assured the safety of all employees and quality products delivered on a

timely basis.

Production Area Manager - Component Assembly 1996-2001

o Responsible for operations of various zones in the Component Assembly

plant, including, Main line, Hot Test and Top line, managing 25 plus

employees per zone.

o Assured safety of all employees, developed technician skills and

abilities of technicians and delivered quality products on a timely

basis.

o Prepared monthly Quality, Cost, Delivery and Safety reports for

management.

o Identified and implemented improvements through Kaizen processes.

Senior Financial Analyst - Manufacturing Engineering 1991 - 1996

o Developed and analyzed annual labor, overhead and material budget for

Production Control.

o Prepared and presented the monthly Quality, Cost, Delivery and Safety

performance for Production Control.

o Analyzed financial performance trends in all areas and assisted in

establishing improvement goals.

o Provided management with the necessary data to control cost of current

and future operations.

Senior Cost Accountant - Cost Accounting 1990-1991

o Provided guidance, training and technical support to cost account staff

in accounting theory and treatments, cost development, system operations

and problem resolution.

o Developed and analyzed annual corporate material budget including

establishing work plans for personnel in various divisions and cost

account staff.

o Coordinated, reviewed and approved task required of the cost accounting

staff including manual journal entries, monthly performance analysis and

other special cost projects.

o Defined and coordinated cost systems revisions and enhancements.

Cost Accountant - Cost Accounting 1989 - 1990

Developed and analyzed annual corporate material budget including

establishing work plans for personnel in various divisions and cost

account staff.

General Motors - Truck and Bus Group Pontiac, MI 1984 -

1989

Plant Controller - Pontiac East Assembly

o Developed and analyzed annual labor, overhead and material forecast and

budget.

o Prepared and presented the weekly and monthly and financial performance.

o Analyzed financial performance trends in all areas and assisted in

establishing improvement goals.

o Provided management with the necessary data to control cost of current

and future operations.

Senior Analyst - Forward Financial Analysis

o Coordinated and analyzed financial forecast and budgets for the 13

assembly plants.

o Developed and analyzed $280 mil budget for Truck and Bus Group.

o Presented MIS financial performance in monthly financial performance

meeting.

Cost Analyst - Management Training Program

o Participated in a rotation of a variety of financial departments learning

each department's responsibilities and functions. Included the Procedures

department, Cost Accounting, Payroll, Pricing and Financial Analysis.

Affiliations Advisory board of JSU College of Business

National Cutting Horse Association Member

American Quarter Horse Association Member

National Cattlemen's Beef Association



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