Customer Service Manager
Resume:
Cameron C. Taylor
Henderson, KY 42420
able2e@r.postjobfree.com
OBJECTIVE
Seeking employment with Harris Solutions Group as a Distribution Clerk that
will allow me to utilize my skills and abilities to further your
organization's provision of services and positive reputation.
QUALIFICATIONS
. Extensive customer service experience including excellent written and
verbal communication skills; routinely facilitated communication between
various government and community agencies, State-contracted entities,
clients, and employers.
. Quick learner demonstrably able to adapt; extensive familiarity with
Microsoft Office software applications including Word, Excel, Outlook, and
PowerPoint .
. Detail-oriented with ability to solve problems in a timely and effective
manner; have worked with diverse populations of all nationalities, ages,
and genders to overcome varied barriers.
. Committed to organizational success; have consistently provided positive
results when working in fast-paced, multi-tasking environment; proven
ability to handle multiple tasks effectively and successfully.
SKILLS AND ABILITIES
Highly Reliable
. Being focused, prepared, organized and always punctual are traits of my
work ethic.
Dedicated to Highest Level of Service and Quality
. Extensive background in satisfying and exceeding State requirements in
compliance monitoring and participation tracking assure attention to
detail.
EMPLOYMENT HISTORY
JET Career Manager, 01/2010 - 05/2010
Arnold Center, Incorporated, Midland, MI
Performed intake and assessments of clients referred to Michigan Works (an
employment skills assistance program) by the State of Michigan; monitored
client activities in time-sensitive to the hour environment; tracked and
reported employment and training hours, wages, and completion results to
the State; updated personal job knowledge by trainings and seminars.
WIA Career Manager, 11/2009 - 01/2010
Arnold Center, Incorporated, Midland, MI
Determined eligibility for Workforce Investment Act (WIA) candidates;
obtained candidates' desired program objectives and made appropriate
referrals to accomplish these stated goals.
Michigan Prisoner Re-Entry Initiative Employment Facilitator, 07/2008-
11/2009
Saginaw Valley Rehabilitation Center (SVRC), Saginaw, MI
Developed and implemented Saginaw County's employment skills component of
MPRI; wrote curriculum, researched classroom texts and materials, and
assisted in formulating referral process; facilitated, with colleague,
twice-weekly intake and assessment administration; instructed ex-offenders
referred from the Saginaw County Parole Office in job seeking strategies
and techniques; monitored participant progress in job seeking, providing
personal transport to hiring employers, and also assisted participants in
job
retention period once employed; liaisoned closely with parole and probation
offices while maintaining strict confidentiality regarding participant
cases.
Michigan Works/Work First Career Manager, 03/2006 - 06/2008
Saginaw Valley Rehabilitation Center (SVRC), Saginaw, MI
Received, tracked, and monitored activities of clients referred by the
State of Michigan to seek employment; facilitated general orientations for
these clients' entry into the Work First program; provided the highest
level of customer service to a caseload averaging near 100 people; adhered
strictly to State and Federal guidelines of confidentiality and HIPPA
concerning client information; mandated by State and Federal governments to
have extensive working knowledge and enforcement of Michigan Works
policies.
Delivery/Passenger Driver, 02/2002-02/2004
Select Ride/Yellow Cab, Ann Arbor, MI
Received orders, picked up, and dropped off passengers or packages in a
safe and efficient manner at correct destination; provided outstanding
customer service to riders; completed course for certification as human
transplant organ delivery driver to metropolitan area hospitals; interacted
via radio using excellent communication skills and in professional manner
with dispatcher, mechanics, and other drivers.
EDUCATION
Bachelor of Arts - International Relations
University of Michigan, Ann Arbor, MI
CERTIFICATES / LICENSES
Global Career Development Facilitator Davenport University, Saginaw, MI
Medical Coding and Billing Certificate Saginaw Valley State University,
Saginaw, MI
ADDITIONAL INFORMATION
I am very industrious and motivated as well as able to grasp new concepts
and methods quickly. Harris Solutions Group would find me to be an asset in
this employment opportunity as a Distribution Clerk and in building upon
your already respected name.
Contact this candidate