Noemi Zeledon
Houston, TX
able1t@r.postjobfree.com
NOEMI ZELEDON
OBJECTIVE Enhance and compliment the existent human asset of your property, bringing
over six years of experience on the hospitality industry.
SKILLS & Detailed oriented, Bilingual (English/Spanish), fast learner, proficient in
ABILITIES customer service and Microsoft office.
EXPERIENCE GROUP COORDINATOR
•
SHERATON BROOKHALLOW HOTEL
January 2011 - October 2011
Provided customer service support, while making and maintaining
accurate and detailed records of each individual reservation.
FRONT DESK AGENT
•
OMNI HOUSTON HOTEL
February 2007- September 201O
Contributed to the achievement of the highest scores in MEDALLIA
( Application used to measure guest satisfaction and overall stay experience in
the hotel industry), customer service, attention to details and proper application
of hotel SOP were some of the key elements for which I was recognized, also
provided the roll as the internal trainer for new associates to the front office
team.
PT SALES ASSOCIATE
•
VICTORIA'S SECRET AT GALLERIA
NOVEMBER 2007- MAY 2008
As a sales associate I provided quality customer service, satisfied
customer requests, enrolled qualified customer into Victoria's Secret
credit card program. Maintaining at the same time an organized store for
customer and management satisfaction. Maintained and organized
storeroom as well assisted with the Inventory.
FRONT DESK AGENT/ACCOUNTS RECEIVABLE
•
SHERATON NORTH HOUSTON HOTEL
MARCH 2003 - FEBRUARY 2007
Started at the entry level as Front desk agent, providing excellent customer
relations, while following internal procedures in order to keep accuracy on
transactions and safety, then promoted to Accounts Receivable agent due to my
proving record in accuracy, friendliness, and overall enthusiasm in the service
industry.
EDUCATION UNIVERSITY OF PHOENIX, HOUSTON, TX.
Bachelors in Science of Business/Management
2010- 2014
Humble High School, Humble Texas
DIPLOMA
1999-2001
REFERENCES Jose Luis Mendez, 713-***-****
Eric Lance, 832-***-****
Claire Speck, 713- 560-6018
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