Customer Service Security

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Samantha Marie Chappell

*** ***** **.

Apt 2201

Madison, AL 35758

Phone: 703-***-****

E-mail: ***********@***.***

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Objective

My professional objective is to acquire a professional administrative

position with a challenging and growing company who is dedicated to

providing superior service to it's customers.

I seek an administrative position that will allow me to utilize my

education in business communication and my six years of experience in

specialized administrative support.

Summary of Qualifications

I am a highly motivated, analytical decision maker with excellent

interpersonal, communications, customer service, and problem-solving

skills.

I have six years of specialized administrative experience supporting

multiple government contractors, such as Boeing, Northrop Grumman, and

BAE Systems.

Administrative support I have provided has involved the coordination of

multiple skills and disciplines in order to support a large variety of

government programs.

I have proven my proficiency in creating, reviewing, revising, and

delivering multiple types of briefings, and am experienced in reviewing

and revising policies and procedures to ensure government compliance and

successful customer inspections.

I am greatly experienced in preparing for, coordinating, and

administering internal and external inspections and audits.

Through my experience I have gained the knowledge and ability to utilize

all applications of Microsoft Office, as well as several other government

and company proprietary databases.

I have demonstrated my ability to work effectively and efficiently in a

fast-paced, secure environment as a member of various teams.

Work Experience

Server (6/2010 - Present)

Outback Steakhouse, Madison, AL

Provide clean, efficient, and hospitable service to customers dining at

the restaurant.

Ensure clean and sanitary work environment in order to comply with all

OSHA requirements and regulations.

Security Administrator (11/2004 - 5/2010)

Government Contractors, Woodbridge, VA

- Development and administration of the security education program

- Oversight of operational security

- Created and produced business/activity review charts provided to senior

leadership

- Maintained the disaster and emergency preparedness plan

- Prepared for and coordinated internal and external inspections

- Custodian of lock and safe records

- Central point of contact for communication with individuals regarding

clearance status and maintenance

- Responsible for creating, reviewing, revising, and administering

indoctrination to all employees and subcontractors

- Liaison between government client and Program Managers with respect to

in-process applications and active clearances

- Maintained security clearance database for company personnel and

subcontractors

- Assisted in establishing security policies and procedures for a new

facility

- Provided direct assistance to the Facility Security Officer (FSO) in

establishing new security department

- Maintained the security database used for verification of clearance

certifications

- Responsible for the documentation and cataloging of various security

files and lists

- Developed security policy and procedure manuals for the facility and

established systems for document control, visitor control, facility

checklists, and security personnel responsibilities

Education

Bachelor of Arts

Jones International University

Centinneal, CO

Business Communication, specializing in Communication Management. Course

of study included classes focusing on business leadership, marketing,

public relations, negotiation and conflict management, public speaking,

business law, and the history of communication. Graduated Suma Cum Laude.

Associates of Arts

Northern Virginia Community College

Annandale, VA

Speech Communication. Graduated Cum Laude.

Additional Qualifications

- Efficient in all applications of Microsoft Office

- Team Appreciation Award: Effectively responding to a facility alarm,

thereby preventing facility-wide server disconnection

- Team Appreciation Award: Proactive response to move approximately 80

individuals' security clearances from expiring contract to multiple

active contracts, thereby preventing possible deactivation of said

individuals' clearances

- Primary coordinator to effectively and efficiently move a large company

team from Washington D.C. to Rosslyn, VA

- Active participant responding to a large-scale government mandated

project, involving review of over 3,000 security files and resulting in

effective updates to both company and customer security clearance

databases

- Established close professional relationships based on trust,

responsiveness, and responsibility with various individuals and

departments employed by government customers

Contact this candidate