Sean P. Scott

*** ******* *****

Dixon, IL *****

815-***-****

Objective: I'm seeking a position where I can utilize my skills in

understanding and solving problems along with my enjoyment of

working with people to help the company grow.

Gardner Denver, Inc. - Champion Air August 17, 2009 to

Present

Customer Service Technician

Experience:

. Provide technical support for our products both internally

and externally by thorough understanding of our product line.

. Improved customer relationships with our National Accounts to

increase our share of the market.

. Through insightful discussions with Distributors and

customers, investigate and resolve warranty issues.

. Dispatch service centers to locations for warranty and

standard service.

Sewer Equipment Company of America February 1, 2006 to

February 16, 2009

Customer Service Technician / Parts Representative

Experience:

. Provide technical support for our products both internally

and externally by thorough understanding of our product line.

. Develop and expand existing customer relationships to

increase our share of the market.

. Trough insightful discussions with Distributors, investigate

and resolve warranty issues.

. Train new and existing representatives on our product(s),

order entry procedures, and company procedures.

Accomplishments:

. 2006

o Territory experienced a 25.9% increase in sales with the

existing customer base.

o Created and implemented a parts usage breakdown for the

company's dealers to help them determine stocking

levels, avoiding stock outs at the dealer level.

. 2007

o Territory experienced a 7% increase in sales with the

existing customer base.

o Developed the companies first consignment program that

has now progressed into 7 of my dealers utilizing the

program and 2 more are in the process of supporting the

program.

o Created and presented a safety presentations to direct

customers at a national trade shows.

. 2008

o My assigned territory has doubled in size and is now

showing a 24% increase, in sales for the first half of

the year.

Raynor Garage Door Manufacturing May 5, 1999 to January

31, 2006

Production / Inventory Planner January 6, 2003 to January 31, 2006

Experience:

. Manually reviewed M.R.P. items and ordered if needed using

J.D. Edwards software.

. Planned manufacturing run time for stock parts.

. Created stock production orders for all levels of stock

manufactured goods.

. Reconciled inventory for six manufacturing plants and

expedited orders as required.

. Assisted in resolving inventory issues with the inventory and

manufacturing clerks.

. Developed our company's protocol and disciplines to work with

Kan Ban systems.

. Organized stock locations and maintained inventory levels for

our 290,000 square foot manufactured and finished goods stock

warehouse.

Special Duties:

. Worked with engineering on changes to improve selected

products.

. Member of Raynor Gain Sharing Committee.

. Member of Employee Suggestion Committee.

Customer Service May 5, 1999 to January 6, 2003

Experience:

. Took incoming calls from distributors, internal departments

and consumers.

. Took orders, processed orders, and quoted product to

distributors.

. Calculated bill of materials and reviewed orders for shop

floor.

. Prepared shop-drawings and supplied technical support for

customers and distributors.

. Maintained "special distributor" accounts.

Special Duties:

. I was awarded our "Distinguished Performance Award" for

creating an "in house" order form in Excel to better organize

and maintain customer orders.

. Trained customer service, technical support, and marketing

employees on the new E.R.P., J.D. Edwards software.

. Member of the Raynor Garage Door E-Commerce team.

Interim Personnel June 1, 1998 to May 3,

1999

Client Supervisor

Experience:

. Reviewed applications and interview applicants.

. Matched applicants' skills to a suitable position.

. Made sales calls (cold calls) explaining our services to

companies.

. Printed paychecks and distributed them to employees.

. On site supervisor for Woods Equipment.

Special Duties:

. Implementation team for ISO 9000 certification.

. Certified trainer for forklift training.

Education:

Sauk Valley Community College Dixon, IL Current

General Education Classes

Illinois Center for Broadcasting Lombard, IL Jan. 1995 -

Jan. 1996

Certified in Radio and Television Broadcasting

Western Illinois University Macomb, IL Aug. 1992 - June

1993

General Education Classes

Round Lake High School Round Lake, IL Aug. 1988 -

June 1992

College Prep. Classes

Internships:

WKIK Country Music Radio Station Chicago, IL

. Station Promotions.

. On air Radio personality.

WIIL Classic Rock Radio Station Kenosha, WI

. Station Promotions.

. On air radio personality

Karen Peak Casting Movie Extras Work Chicago, IL

Hope Floats, My Best Friends Wedding, Hoodlums

References

Business

Steve Hufnagel

Gardner Denver - Champion Air

Supervisor, National Accounts & Warranty

815-***-****

Dan O'Brien

Sewer Equipment Co. of America

Owner

847-***-****

Rusty Childers

Raynor Garage Door Manufacturing

Customer Service Manager

815-***-****

Personal

Donnie K. Wittenauer

MetoKote Corporation

Shipping & Receiving Supervisor / Production Scheduler

815-***-****

Jim Jecklin

LRB Distributors

Warehouse Manager

815-***-****

Kirk Staples

Sauk Valley Properties

Realtor

815-***-****

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