Sales Customer Service

MICHAEL SALAGA III

**** ***** ***** ( Eldersburg, Maryland 21784 ( 410-***-**** (

abldxf@r.postjobfree.com

PROFESSIONAL PROFILE

Multi-Site Retail & Service Operations/ Franchise & Company-Owned

Operations

Highly accomplished and qualified District Manager with 12 year's

experience. Proven track record

of increasing sales and boosting profits. Skilled in coaching and

developing staff insuring

succession plans are in place to facilitate continued staff

development and growth. Managed

store openings, closures, transitions and remodels. Core

competencies include:

? Turnaround ? Best Practice

Identification ? Training Facilitation

? Strategy Development ? Morale Building & Retention ?

Collaborative Business Planning

? Mentoring & Coaching ? Problem Solving ?

Organization & Multi-Tasking

SELECTED ACHIEVEMENTS

Management

. Committed to achieving financial and operational objectives; won the

President's Award, "Ring of Excellence," twice, for Outstanding

Achievement.

. Performed on-site inspections, ensuring environment execution and

company policy adherence involving service, image, operation and

customer service.

. Identified trends and recommended programs to drive sales.

. Built strong, successful relationships with store managers and

franchisees by providing operational support, quickly responding to

operational needs and always following up with answers, information

and resources.

Sales/Marketing

. Spearheaded a companywide sales/product initiative which resulted in a

25% or $58.5M sales increase in the company's primary product line.

. Launched new products and services in the district that increased

sales by 15% or $5.25M in a challenging retail environment. (tires)

. Ranked # 1 region in the US for customer satisfaction and retention

ratings.

Teambuilding/Leadership

. Excelled in providing superior leadership, direction and guidance

to all levels of field staff.

. Coached store managers, franchisees in business planning, recruiting,

employee development, retail sales training, human resource matters,

vendor sourcing, P&L analysis and sales execution in the stores.

. Supervised monthly meetings focusing on quarterly advertising agenda

and best practices.

PROFESSIONAL EXPERIENCE

District Manager managed (38) stores, sales of $35M

2006 - 2009

Midas International Corporation

Midas, Inc. employs 200 people. In 2008, company operated 1674 licensed

and 98 company-operated stores located in North America. (My districts,

average store sales volume was 48% greater than the company's average).

. Instrumental in getting 90% of the stores in Northern Virginia to add

additional services to their menu of services. Resulted in a 20%

increase in customer count.

. Cemented strong relationships with store managers and licensees.

Resulted in 95% participation among licensees and store mangers in

district training and meeting attendance.

. Successful in achieving 100% of sales and operational objectives.

District Manager managed (48) stores, sales of $33M

1995 - 2005

Forward Development, DBA, Meineke Car Care Centers Inc.

Forward Development employs 135 people. In 2008, company operated 750

franchised and 71 company-operated stores in the United States. (My

districts, average store sales volume was 53% greater than the company's

average).

. Successful in achieving sales and operational objectives 90 % of the

time.

. Provided key support to the health of the chain. Selected four times

to participate in a team of my peers to visit markets to work with

poor performing stores. In every instance, stores reported a 100%

increase in sales revenues in just six months.

. Volunteered to assist a licensee having two stores in Mississippi

after hurricane Katrina. Directed a team of my peers to clean and re-

equip both locations. Re-opened Biloxi and Gulfport, MS stores in

less than three weeks.

EDUCATION

B.S Accounting/ Business

Administration Rider University

CONTINUING EDUCATION/ PROFESSIONAL DEVELOPMENT

. Employee and Time Management

. Team Building

. Fiscal Management

. Leadership

. Making Meeting Work

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