Customer Service Data Entry

770-***-**** Tomika Curtis

*********@*****.***

Objective:

Accounting Position with excellent Customer Service skills

Education:

December 2008-Shorter College, Rome, Georgia

Associate of Science in Business

Awards-Dean's List

March 2002-Coosa Valley Technical College, Rome, Georgia

Accounting Diploma

Awards/Certificates- President's and Director's List, Accounting Clerk,

Data Entry Clerk, and Computerized Accounting Certificates

Skills and Qualifications:

Analytical self-starter with excellent problem-solving skills, a summation

of administrative, accounting, and leadership skills acquired through work

experience and college study. MS Office Suite, Advanced Excel Spreadsheet,

Power Point, WordPerfect, Outlook, Lotus Notes, AS/400, Access2000, Real

World Software, People Software, TaxWise Software, Glovia Software,

Peachtree 7.0, QuickBooks, MS-DOS, Account Rec./Payable, Aged Accounts,

Balance Sheet, General Ledger, Bookkeeping, Bank Reconciliation, Daily

Deposit, Profit & Loss Statement, Quarterly Inventory Statement, Monthly

End/Beginning Statement, Control Cost Inventory, Inventory Clerk,

Purchasing Clerk, Shipping/Receiving, UPS and Fedex Shipping,

Receptionist/Switchboard Operator, Data Entry, Income Tax Preparation,

Postal machine, Invoices, Dispatching, Scheduling, Customer Service and

call center backgroung, 10 key by touch, Type 55 plus words a minute, and

mult-task performance.

I work well independently; require a minumun amount of supervision; very

organized with strong computer hardware and application knowledge.

Experience:

10/2007-Available-Kelly Services, Rome, GA.

Contracted

Advanced Steel Technology-Account Payable/Switchboard-Three-

way match, code invoices to correct expense accounts, enter

invoices into general ledger payables, ran tape for

accuracy, filed invoices until maturity, printed checks and

matched with invoices, mailed to vendors after management

authorizaton, resolved aged A/P, signatures without PO's,

also issued PO's with approval, closed payables monthly,

accural statements, data entry MLE for receivables and

payroll, invoicing-loaded invoices from AS400 to

Access2000, verified order, vendor, address, quantity and

amount, ran tape for accuracy, saved invoices to pdf,

emailed or mailed customers invoices, sorted incoming mail,

filing, faxing, answered incoming calls, routed call to

destination, gave direction to truck drivers coming to

facility, assisted Financial Advisor etc.

Universal Tax System(Seasonal)-Customer Service

Representative-incoming call center operation consist

mostly of Accounting Firm's, CPA's, CMA'S, IRS, and Loan

broker offering tax services, data entry every call, assist

with customer setup for tax season, extensive experience

with income tax preparation, 1040, partnership, s-corp.,

and fiduciary returns, follow-up with clients, help with

tech support, and worked long hours during tax season...

11/2005-3/2007-F and P Georgia MFG., (Honda) Rome, GA.

Account Payable-Three-way match, dated every invoice, code

invoice to correct expense accounts, enter invoices into

general ledger, resolved aged A/P, met with Purchasing to

resolve billing issues, signatures without PO's, new vendor

setup, requested W-9, printed checks, then made copies and

mailed, filing, faxing, sorted

incoming mail, data enty inventory count, filing and

pulling invoices during audit request, Peachtree software,

worked closely with A/R, Accountant, and Accounting

Manager, maintain accuracy of vendor files, accumulating

information requested from audit team plus mult-

performance, and a more...

Purchasing (MRO)- Order supplies from varies vendors,

provided PO's, UPS labeling and shipping, receiving, put up

stock, cycle counting, processed new storeroom items, new

vendor setup, follow-up on orders, send out repairs,

organized storeroom items, inventory, data entry, customer

service, assist Purchasing Coordinator, and a lot more...

Continue...

08/2002-11/2005-Randstad Rome, GA. Contracted

F and P Georgia MFG.,-Purchasing (MRO). (see above)

City of Rome Transit-Inventory Clerk/Office Support-face to

face customer

service plus phone expertise, managed deposits, mandatory

deadline, payroll,

excel spreadsheet reports, dispatching, monthly and

quarterly statements, fleet

daily usages, sales, worked closely with management, etc...

Southeastern Mills-Inventory Control-updated

inventory,cycle counting, organized parts room, label stock

area, statements, reports, and general office procedurers.

Academic Book Services-Order Entry/CSR-assist potential and

new clients, find major books and author thru AS/400

software, give availability, order setup, effectively and

courteously process process order plus give accurate

information by using the knowledge, experience, and skills

train.

FireRestoration/ServiceMasterClean-Administrative/Accounts-

collections,

printed invoice for billing, balance sheet, account

rec/payable, scheduling, puchasing, Quick Book software,

journal entry, general ledger, customer service, 10 key

touch, and more...

TaxSmart-Leader/CSR-promoted to team leader within 2

months, managed a team

of 6-8 of Help Desk Associates, excellent care for client

base, expert knowledge of Taxwise/Interview tax software,

problem solving of all types including technical nature,

informative nature, and those dealing with tax issues,

prepared correspondence, process returns, call center, etc.

Southeastern Mills-Administrative/Switchboard, operator-

mult-phone line connecting callers to their destination,

give direction to truck driver coming to facility, customer

service, memos, and legal office producers.

CitifinancialCredit Company-OfficeSupport-account

receivable, payroll, filing, finding client's information

on People Software, data entry, face to face customer

service, and general office performance.

01/2005-04/2005-Express Tax Refund, Rome, GA.-(Seasonal)

Tax Preparer/Office Manager-prepared tax returns, designed,

developed, and implement initial office producers, heavy

customer service, built client base, sales, managed a team

of 2-3 preparers, worked closely with owner, and perfomed

many other duties as well.

01/2001-04/2002-Internal Revenue Services, Rome, GA.-(Seasonal) 01/2001-

04/2001

Tax Preparer/Administrative-manually assist with

completion of Federal and

State income taxes, answer questions to the best of my

knowledge, and legal office procedures.

Contact this candidate