Customer Service Manager

Emily Gauci

Candidate Source: External

**** ***** ******

Bossier City, La 71111

Home: 318-***-****

Email: *********@*****.***

PROFESSIONAL EXPERIENCE

. Entry Controller-Pinkerton Government Services- July 2009- Present

. Responsible for providing security for 40,000+ active duty, retired

and reserve personnel and their families

. Provides customer service and information to individuals requesting

access to installation to include students attending on base

college courses, visitors wishing to attend the museum and annual

air shows, and civilian personnel requesting contractual employment

. Ensures local, state, and Federal requirements are met for vehicle

insurance and registration standards as necessary on a consistent

daily basis

. Maintains a vital attention to detail and adherence to military

customs as well as coordinating with off base law enforcement in

the event of any attempt of unauthorized entry onto the military

installation

. Ensures coworkers maintain a professional appearance and attitude

while continuing to provide attention to their surroundings and

situations

. Trains new and unqualified personnel on the local military

instructions and laws as well as guidelines stated within Pinkerton

Government Services

. Assistant Manager of Supply- AF Reserves- Mar 2009- Present

. Responsible for the organization, tracking, and accounting for over

$260K of equipment and operational resources which serve as a vital

role in meeting the mission demands for the world wide deployment

requirements of the 917th Security Forces Reserve Unit

. Correction Officer 1- Dept. of Public Safety- Aug 2008- Feb 2009

. Responsible for overseeing individuals who are awaiting release from a

sentence

. Maintained security and accountability for over 150 inmates to

prevent escape, altercations, assaults and disturbances

. Security Police - AF Active Duty- Dec 2003- Feb 2008

. Ensured the safety for over $3M worth of national strategic assets

for Air Force resources vital to National Security

. Training Manager - Managed training qualifications and instructed

Security Force Officer monthly training

. Law Enforcement - Community Service, Police Services, and Law and

Order duties for military installations

. Inventory Control - Maintained, issued and inventoried over $1M

worth of military equipment

. Convoy and Customs Officer- Monitoring contraband entering/exiting

Kuwait/IQ, while convoying troops to their destination.

. Coordinated security support with US Secret Service, US State

Department, Federal Bureau of Investigations, AF Office of Special

Investigations

CERTIFICATIONS

SSBI TS/SCI 1/14 current as of 2007, Self-Aid Buddy Care Certified Feb

2010

EDUCATION

Air Force C.C.: Criminal Justice Associate's Degree - June 2003 -

June 2010

Louisiana Tech University: Social Science Associate's Degree- June

2009- Aug 2010

Air Base Defense Level 1: Camp Bullis, TX. Oct 2003- Nov 2003

Security Forces Academy: Lackland AFB, TX. Aug 2003- Nov 2003

USAF Basic Military Training: Lackland AFB Tx. June 2003-Aug 2003

Adirondack Community College: Business Administration- Queensbury, NY-

Sep 2002 - May 2003

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate