Manager Customer Service

Matthew A. Clark

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*** ******** **. ( Winchester, TN 37398 ( 931-***-**** (

*********@***.***

Summary

Over 12 years of management experience. Excellent communication and team

building skills. Self motivated and able to manage several projects at one

time. Efficient time management skills with a strong ability to teach

others. Trained and certified using Coaching for Success methods,

Performance Management, Production Planning, and Franklin Covey methods.

Professional Experience

Job Placement Officer (09/2009 - Present)

Franklin County Community Reentry, Winchester, TN

. Performed Job readiness classes for clients

. Created programs to help inmates in job certification

. Certified as a corrections officer.

. Supervise inmates taking training and GED.

. Empowered clients to prepare for a better life.

Operations Supervisor (03/04 - 06/2009)

GAP Distribution, Gallatin, TN

Supervise a team of 50 plus direct reports.

. Award winning: 5 time coach of the month, Winner of Director's Award,

Safe Work place award, and Voted favorite Supervisor of Associates by

direct reports.

. WMS planner for facility in, planning all waves, Production Schedules,

Production Plan, releasing all work, and troubleshooting production

issues.

. Managed a re-label and re-vamp of the entire Unit Pick work area in

2007. Increasing productivity by 28% and reducing miss-ships by 17%.

. For Fiscal 2007, highest productivity level and highest utilization

level for all three shifts of Manual and highest productivity for

Shipping at SDC.

. Certified in WMS, DLx, TMi, Microsoft EXCEL, WORD, WORKS, and Access.

. Promoted safety in the facility by implementing safety related

initiatives. Conducted accident investigations and delivered safety

wires. Management team sponsor of the F.I.S.H (safety) steering

committee and the management member in charge of the Safety

Communications Board. Trained safety observers and promoted safety

standards for OSHA.

. Managed multiple departments including Manual Picking and Shipping. In

addition to being alternate or back up supervisor for other

departments including Sorter Picking, Stocking, and Inventory

Management.

. Successfully conduct interviews of associates for promotions and

increased responsibilities. Perform all quarterly reviews for

department associates, and track time, and attendance for all

associates using Kronos time management system.

Conducted staffing activities, new hire process, & training.

Manager (10/1999 - 12/2003)

84 Lumber, Shelbyville, TN

Sales Manager: Supervised staff of 15-20 associates and 3 to 5 Pro-sales

representatives. Tracked inventory, procurement, scheduled daily loads, and

organized shipments.

. Administered Human Resource functions, including all areas of Payroll,

initiating and administering corrective action, researching and

implementation of benefits, and maintained employee relations and

moral.

. During first year, increased total revenue by 33%.

. Three time winner of the Company Spirit Award. (highest award for

visiting managers fostering employee training and development,

promoting company spirit, and helping open new stores )

. Successfully planned productivity and schedules of employees daily.

. Worked with vendors daily and renegotiated contracts.

. Developed and administered the continuous improvement program.

. Maintained high level of efficiency in a fast paced environment.

. Continually achieved Salesman of the Month.

. Honored as top 10% of managers in company for 2002 and 2003.

. Managed all areas of a retail environment.

Operations Manager (05/1997 - 10/1999)

Central Transport, Chattanooga, TN

Supervised team of 20-50 and maintained high standards for terminal.

Coordinated all deliveries, loading and unloading of all shipments,

payroll, all dispatch, supervising sales, and P&L.

. Maintain compliance of and manage the maintenance and repair of

company vehicles and equipment.

. Established operations and maintenance budgets and perform

responsibilities within budget, report costs and performance level.

. Met or exceeded maximum standards and qualifications for overall

distribution operations including logistics, forecasting, and

compliance with EPA, OSHA, and DOT, including driver qualifications.

. Planned all trips for drivers and planned all work for dock workers to

utilized productivity. Analyze routes and made changes to increase

productivity and customer service.

. Performed all Human Resource functions including: payroll, benefits,

attendance, hiring practices, renegotiating of driver contracts, and

employee relations.

. Arranged all carrier inbound shipment plans for all material to reduce

inventory as well as managed transportation dollars.

. Ensured all employees were adequately trained and qualified.

. Frequently went to customers locations to ensure satisfaction and

maintain logistics standards

. By increasing customer base, reworking current personnel help and

renegotiating contracts was able to turn terminal from a negative

amount in May 1999 to a $500,000 profit by end of 1999.

. Recycling of materials in terminal performed all yard manager duties.

Education

Bachelor of Arts, Middle Tennessee University, Murfreesboro, TN, 1997

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