Sales Customer Service

Sachin Sahni

*** ****** ****** **** **. W, Apt. *09 E, Cincinnati, OH 45220

Contact: abldst@r.postjobfree.com / 513-***-****

Permanent Resident of USA

Skill Summary

. An MBA with global experience in Market Research and Project

Management

. A Marketer with specialization in Consumer Packaged Goods Marketing

and New Product Development

. Drafted several discussion guides and questionnaires, both open-ended

and closed-ended, as per the nature of the research

. Proficiency in conducting qualitative and quantitative research

followed by interpreting of data into insights

. Ability to analyze complex data and disseminating the results in a

clear and concise way

. Finalist in the Annual MBA Case Competition, Winter 2009 and earned

scholarship for the same

. Formulated a business plan of selling "Audio Textbooks" online as the

capstone project for the MBA program, Spring 2009

Education

Master of Business Administration (Marketing), University of Cincinnati,

Cincinnati, OH June '10

Bachelor of Commerce Honors (Finance & Marketing), University of Delhi, New

Delhi, India May '07

Experience

Apex Industrial Technologies, Mason, OH, Market Research Analyst Intern

June '10 - Present

. Developed a marketing campaign for Nestle USA for promoting product

offerings to the targeted brands

. Compiled a sales playbook incorporating consumer buying behavior and

sales methodology utilized by the sales force

. Prepared a project management report regarding the feasibility of

mobile payment for vending machines in USA

General Electric Aviation, Cincinnati, OH, External Market Research Analyst

Dec '09 - June '10

. Formulated the research design and build a plan of action for timely

and efficient completion of the project work

. Explored new product opportunities for effective space utilization and

alternative applications for the current product line

. Estimated market share for the aerospace propulsion research center by

conducting market research and competitive analysis

Vodafone Essar Cellular Limited, New Delhi, India, Marketing Intern

July '09 - Aug '09

. Identified the reasons for increased service deactivations at the call

center and provided solutions to overcome the same

. Surveyed retailers and consumers to propose suggestions for boosting

the sales of the "Retailer Caller Tunes Service"

. Conveyed actionable recommendations to reduce the gap between the

subscribers and surfers of internet over the phone

Wal-Mart Stores, Inc., Cincinnati, OH, Sales Associate

July '08 - April '09

. Generated significant amount of revenue for the company by performing

multiple tasks and following stipulated deadlines

. Proposed innovative and cost effective solutions for effective display

of products to ensure outstanding customer service

. Trained new hires by adopting techniques learned from the supervisor

and evaluated the performance for improvements

Summit India, U.P., India, Project Coordinator

July '07 - April '08

. Coordinated the work of every department along the process to ensure

efficient and timely completions of projects

. Interacted with clients on a regular basis to better understand their

needs and comply those needs with the company's process

. Managed a project which involved exporting of 30,000 ready-made

garments within 90 days from the order confirmation

Projects

Procter & Gamble, Cincinnati, OH, Fall 2009

. Proposed concepts such as cleanser pen and cleansing dots by

generating insights from qualitative consumer interviews

. P&G executives were interested in developing at least five out of the

eight prototypes that were displayed to them

Export Packaging Services, Cincinnati, OH, Fall 2009

. Executed a field case study to understand the key issues faced by the

company and proposed an e-mail marketing plan

. Finalist in the 26th Cecil Boatright business case competition, 2010

for the small business institute field case report submitted

Bridge Worldwide, Cincinnati, OH, Spring 2009

. Drafted the questionnaire for interviewing the CEO to inquire about

their current offerings and future growth opportunities

. Expressed the insights gained in the form of a detailed business

report followed by a presentation to the faculty members

National Underground Railroad Freedom Center, Cincinnati, OH, Spring 2009

. Redesigned the website layout and utilized Google Analytics to track

the number of visits paid by the viewers to the website

. Recommended ways to lower the bounce rate of the website and increase

the sales of the online gift shop

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