Ronald D. Hayes, PMP

** ******* ****** ******** *****, Ohio 44223 abldrr@r.postjobfree.com

Home-330-***-****

Mobile-330-***-****

program, Project & Business Solutions Manager

Global EPMO / Six Sigma Trained / IT & IS / Continuous Improvements / Risk

& Impact Analysis / Quality / Change Management / Business Process / Cost

Control / Budget, Resource & Vendor Management / CRM /SLA

I manage complex, enterprise-wide programs/projects to successful, under-

budget completions and move costly projects back on track. In crucial

positions that include Program Management for Business or IT Projects, I've

transformed action plans into solutions that build the bottom line. If

your organization has a need for talent in this area, my background will be

of interest.

Skilled in full life cycle program/project management and departmental

management, I led successful international projects by utilizing my skills

in global enterprise project management office, Six Sigma, IT and IS, and

budget, SLA management, resource and vendor management. I've conducted

risk analyses and process improvements while enabling seamless, IT and non-

IT implementations.

Consistently selected to manage complex projects, employers and

colleagues alike value my organizational skills, risk and impact analysis,

project facilitation, keen understanding of business needs and successful

development of ideas that work. I'm known for my ability to quickly

troubleshoot projects and build strong, multi-disciplinary implementation

teams.

My program/project leadership improved operations for several companies.

For a global billion-dollar manufacturing/sales/service corporation, I

conducted a detailed analysis utilizing Business Process Mapping for

customer and operational value-add which rescued an international business

operations systems project, avoiding $20M in service penalties. I also

saved Alltel $250K by efficiently managing an upgrade project.

I've developed and led innovative global program/projects that completed

ahead of schedule and below budget while streamlining and improving

operations. I have consistently been selected to take control of projects

that are in trouble because of my "can do" attitude and my results-oriented

drive.

I earned an MBA and BS in Computing Science from the University of

Evansville. Awarded PMP certification, I have additional experience in

multiple platforms, tools and operations support protocols. My

proficiencies include Six Sigma practices and I am conversant in Russian.

Key Skills:

o Developed and led innovative program/projects that streamline and

improve operations

o Quickly troubleshooting to eliminate bottlenecks and turn around

struggling projects

o Building strong, multi-disciplinary implementation teams

o Translating "out-of-box" thinking into profitable project completions

o Demonstrated ability to own, influence and accept accountability for

project success

Selected Accomplishments

Rescued global operations project. Failed plan to replace Diebold Brazil's

CRM system escalated to urgent due to system inadequacy and vendors

canceled support. Determined and presented impact and schedule of

replacement system, receiving corporate buy-in to install Oracle, avoiding

potential $20M in penalties and loss of new business. Created project plan

and organized teams to implement Brazil's solution.

Designed and implemented nationwide procurement project. Diebold required

continuous operations during procurement software implementation. Set

schedules, managed vendors, operating standards, and trained staff,

completing project for 350 subcontractors, 500 Field Service Managers in 60

branches in less than six months and $600K+ under budget.

Ronald D. Hayes, PMP

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Centralized installation management. To operate more efficiently, Diebold

needed to coordinate installation and service operations for 60- branches,

utilizing an Operations Command Center (DOCC). Developed scope of work,

staff utilization outline, schedule, communications plan and

implementation, reducing branches' job load 40% through DOCC operations.

Slashed project costs. Alltel's Multitrak Time Reporting & Enterprise

Project Management Tool needed extensive upgrades to meet the industry's

compliance standards. Created and implemented an action plan, upgrading

only the tool sections specific to Alltel operations. Saved Alltel $250K of

the $300K outsourced consulting cost.

Drove efficiency and Best Practices. Charged with improving processes for

enterprise-wide Diebold North America (DNA) projects. Led HQ functional

support efforts required to facilitate effective project implementations

associated with SST/ATM products, field support and global processes and

interfaced with all functional support groups to optimize project results.

Improved service delivery/client support. Tasked with review and

optimization of service delivery and customer satisfaction levels for ETC

Computers, Inc. Established Client Services Support Desk, problem

reporting controls and Service Level Agreements. Released software

versions more regularly while establishing software version control,

maximizing end user utilization and satisfaction.

Created company's first Client Server Application. Alltel Information

Services needed greater infrastructure support for applications and

operations. Developed and managed a new organization to support the

deployment, maintenance and enhancement of Alltel's first Client Server

project (PowerBuilder software, UNIX Platform, Oracle RDBMS). Structured

the organization and created standard procedures to support 1300 end user

customers.

Career HIstory

Program/Project Manager Consultant

Ajilon Consulting, Consulting CRM assignment at Progressive Insurance

10/2009 to 7/2010

Global PMO Program/Sr. Project Manager, Diebold, Inc

01/2004 to 08/2009

Managed HQ functions, implemented IT and non-IT projects for field support

and business operations for this $3.2B firm engaged in manufacturing, sales

and service of ATM/security systems. Directed global strategies and

oversaw projects for North America, Latin America, Europe, and Asia.

o Worked with all IT organizations, Transformation Management Office,

and clients, driving efficiency.

o Played key role in achievement of business strategic and operational

goals.

Business Solutions Manager

Chief Consulting

01/2002 to 01/2004

Provided IT/IS and business operations consulting services to small and mid-

range firms.

o Analyzed and proposed effective IT/IS and business operations

solutions.

o Provided technical support for projects and process improvements.

Manager of Business Operations and IT Applications

ETC Computers (contract).

04/2001 to 12/2001

Oversaw staff of 25 Software Developers, Project Managers and Business

Analysts in the hosting, consulting and development of customized software

solutions utilizing Microsoft partnered software.

o Oversaw business operations including invoicing, productivity,

operating margins, scheduling, resource loading, work proposals,

project management, salary planning, client relationships,

requirements gathering, vendor management, establishing business

policies, procedure and process improvements, software methodology,

collections, hiring and firing as well as other operational duties.

Ronald D. Hayes, PMP

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Manager Applications Development & Support, IT Division

Alltel Information Services,

07/1993 to 04/2001

Oversaw Applications Department supporting ordering, workflow management,

inventory, and bill preparation for wireline telecom business. Managed all

projects, SLA deliverables, vendor transactions, $8M budget and 20 staff.

o Key manager for cross functional team and process management.

o Conducted performance evaluations.

o Served on Steering committee.

o Presented management directives.

Earlier (13 years): Manager IT, General Electric Corporation. Designed and

implemented effective information systems to optimize service, monitor and

control cost, and evaluate advancements in IBM mainframe and legacy

software.

Education / Professional

Academic Credentials: MBA and BS in Computing Science from the University

of Evansville.

Certifications: Project Management Professional (PMP) from Project

Management Institute (PMI).

Languages: English, Russian.

Technical Proficiencies: Microsoft Office Suite; Visio; Access; Enterprise

Project Management tools; Microsoft Project; Multitrak; Primavera and

Mercury; maturity modeling, PMI OPM3; Six Sigma practices; Mainframes; SQL

Server; Oracle on Windows, Linux and UNIX based platforms and Web Internet

Development.

Professional Memberships: Member, Project Management Institute, Northeast

Ohio Chapter.

Awards / Personal

Awards: Numerous awards for successful project completions.

Interests: I enjoy golf, boating and tennis as well as Nature, history,

different cultures and trying new restaurants.

Contact this candidate