Customer Service Manager

Mark Pastor

**** ****** **** ******, ** ***** * 315-***-**** * abldqu@r.postjobfree.com

Summary

I am a business graduate offering 10 years of experience proactively

developing efficient processes to increase profits and build customer

loyalty. I possess a desire to work with a variety of people in an

environment where change and forward thinking are the keys to success.

Skills and Attributes

Strong organizational skills

Noted dependability and flexibility

Attended multiple customer service trainings and seminars

Demonstrated written and oral communication skills

Provided in-service training for team members as well as facilitated team

meetings

Skilled in various computer programs including: Word, Access, Publisher,

Excel, Power Point

Education

Bachelor of Science, Concentration in Business Administration and Human

Resources

SUNY College at Oswego May 2001 Oswego, NY

* Primary focus on Human Resource Management

* Specialized in Marketing and Production Management

Carthage Central June 1995

Carthage, NY

* High School Diploma

Work Experience

3/2010 - 8/2010 Timeless Frames Watertown, NY

Inventory Specialist

*Project Management

* Maintained inventory levels based on supply and demand procedures

*Logistics and Inventory maintenance

*Receive supplies and materials while confirming goods match the purchase

order specifications

* Direct Assistant to the Purchasing Manager

* Searched for alternate vendors to lower cost and increase profits

10/2008 - 1/2010

Expeditor Lockheed Martin/RJ Communications

Syracuse, NY

* Created MR's for buyers to purchase materials; Updated MR's using CPS and

SEMA

* Liaison for the Engineering and Purchasing departments

* Prepared inventory for auditing purposes, providing assistance to

Expeditors and Buyers

4/2008 - 10/2008

Purchasing Manager RB Woodcraft

Syracuse, NY

* Handled all purchasing requirements, shipping, and receiving of materials

* Established regular shipments via LTL or Common carrier

* Revised the company inventory system, overseeing routine maintenance of

the facility

* Ensured compliance with all OSHA safety regulations

11/2007 - 4/2008

Customer Care Temp GE Inspection Technologies

Skaneateles, NY

* Produced quotes, sales orders and RMA's for customers

* Provided daily updates to customers and representatives on existing

orders

* Knowledgeable of company programs such as AS400, KBM, etc.

* Resolved overdue credit card invoices and outstanding RMA's

* Provided comparable assistance to coworkers in all facets

3/2007 - 11/2007

Purchasing Manager Pair Gain Communications

Cicero, NY

* Developed and updated databases for company supplies

* Sought out competitive pricing for parts from suppliers

* Developed and maintained strong relationships with businesses

* Handled invoicing for accounts payable

11/2003 - 11/2006

Technical Services Rep Sprint PCS Syracuse, NY

* Assumed management duties for production while supervising employees

* Responsible for regional decision making in all of upstate New York

* Maintained inventory levels while assisting other stores using

supply/demand procedures to increase company profits

* Assisted in training employees and upheld company standards for

performance

* Continuously provided customer service, answered questions and solved

routine problems

* Modified and managed customer accounts and responded to personal need

* Managed information via a company wide database

* Created, organized and managed a specialized inventory system

* Completed weekly and monthly tracking and inventory reports

* Successfully met monthly sales quotas and offered promotions based on

performance

References - Available upon request

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