Manager Quality Assurance

Ashley N. Fisher

**** ******** ******

Apt **R

Bronx, NY 10453

abldqt@r.postjobfree.com

P 302-***-**** mobile

Summary of Qualifications

Ambitious, goal and results oriented professional with over eight years

experience in the areas of credit, sales and management support. Possess

extensive knowledge of various aspects of credit and lending regulations,

guidelines and procedures, as well as personnel management and training.

Offer outstanding team leadership, behavioral management and conflict

resolution skills. Exceptionally organized and disciplined; possess

exemplary interpersonal skills and the ability to motivate and lead others

in a supportive and cooperative team environment. Expertise in business

administration, coordinate with management, cross-functional teams and

vendors in the execution of daily tasks and functions. Generate and

maintain records, reports, budgets and goals. Proficient in computer

software applications, including Microsoft Visual Basic, Microsoft Office

Word, Excel, Power Point and Access.

_____________________________________________________

________________________

Professional Experience

03/2010- Present Lead Generation Specialist

Mid-Atlantic Systems of DPN, Inc

. Acquire new business by informing and advising general public

and special interest groups of company products and services

by way of various expos, shows and different special events.

. Perform tele-prospecting and generate leads by interviewing

and assessing situation to determine qualification of

potential prospects.

. Analyze traffic patterns and behaviors in different markets

to determine opportunity for new business.

02/2009 - 09/2009 Retail Loan Adjuster III

WSFS Bank

. Manage and service portfolio of secured and unsecured bank

issued loans. Assess loans for areas of assistance, via rate

reductions, rewrites, and payment extensions.

. Recommend and advise customer of various bank and Government

sponsored loan programs that may aid and assist in

strengthening the loan as well as provide customer with

account resolution and possible forbearance.

. Facilitate short sales.

. Assist with the planning and coordination of the government

sponsored Making Home Affordable program for mortgage secured

loans. Provide supervisor with technical advice and ensure

sound servicing and decisions are being made on vehicle

secured accounts and initiate foreclosure proceeding when and

if necessary.

. Negotiate arrangements on all installment loans to ensure

timely payment and or immediate and effective resolution.

. Perform offsets of related accounts to satisfy delinquent

loans and deposit accounts. Research loans for necessary

account maintenance and assess whether fee adjustments and or

payment adjustments were necessary. Prepare and send

unsecured loans for charge off and if applicable file with

local court to initiate judgment proceedings and or wage

garnishments.

02/2007- 12/2008 Portfolio Manager

CAG Corporation

. Assessed and maintained minimal delinquency for an average of

175-200 consumer and commercial loans on a monthly basis.

. Maintain an average 98% rate of reconciliation on all loans.

Reviewed loans and recommend for assistance where possible.

. Coordinate and prepare loans for modification of terms by

analyzing and gathering account information in addition to

packaging loans for final determination.

. Facilitate short sale of bank owned collateral. Partner with

other department members to aid with direct marketing to

brokers and dealers in targeted areas.

. Assist with development of plans to acquire new business.

Received extensive training on local state and federal

repossession laws as well as Fair Debt Collection Practices

Act rules and regulations

11/2004 - 01/2006 Account Manager

Barclays Bank

. Handled 250-275 calls per day and maintained 90-180 day

delinquent accounts while reconciling extremely delinquent

customers, researching and analyzing cardholder problems,

offering additional products and services as needed, and

negotiating payment arrangement.

. Utilized extensive search agent, as well as other resources

to locate and contact customers while informing them in a

professional and tactical manner of options and consequences

if obligations not met.

. Participated in various focus groups that helped implement

and maintain changes to various operational procedures.

. Communicated effectively on all levels.

05/2002 - 11/2004 Assistant Supervisor of Collections

Phillips and Cohen Associates

. Worked closely with direct supervisor and Vice President of

department to achieve company goals.

. Assist with individual training for new hires, call

monitoring and quality assurance, as well as complete and

administer monthly/annual reviews.

. Administered coaching and development to staff and handled

escalated calls.

. Reviewed operational and production reports to monitor

performance and ensure daily goals were achieved.

. Responsible for curing charged-off collection

accounts

06/1998 - 01/2002 Database Manager

Lullaby Land

. Assisted with payroll processing through PeopleSoft as well

as benefit enrollment and maintained attendance and vacation

records for all employees

. Scheduled and planned travel arrangements for employees, plan

and schedule meetings, trainings and conferences for

director, staff and prospects.

. Independently and/or collaboratively developed or updated

numerous handouts, brochures, accounts payable and accounts

receivable.

. Collaborated with board members and partners to facilitate

the accurate and timely preparation of documents including

financial reports from draft to distribution.

. Provide human resources and bookkeeping functions including

printing and distribution of bi-weekly payroll checks and

checks for all expenditures while maintaining exceptional

oral and written communication skills, problem resolution

abilities, and a high level of confidentiality.

___________________________________________________

_________________________

Education

College: Wilmington University

Major Field of Study: Marketing / Information Resource Management

Degree: Bachelors (Expected Completion Date 01/2011)

*References available upon request

*Conversational Spanish fluency[pic]

Contact this candidate