Project Manager Management

Home: 630-***-**** *** Vaughn Circle

Mob: 818-***-**** Aurora, IL 60502

E- mail: abldqm@r.postjobfree.com

BACKGROUND & CAREER OBJECTIVES

Extensive experience of 20 plus years, working with top tier IT consulting

organizations involving "Transition and Outsourcing Management" and "Full

Life Cycle Management" of large software development & delivery projects

along with client relationship management, for big Fortune-500 clients. I

have proven expertise in managing, delivering and implementing projects /

programs, using IBM Mainframe, Microsoft, Java technologies. I am looking

for the role of a Director/Engagement Manager/Delivery Manager, serving

either internal or external clients, being responsible for achieving

client satisfaction through superior delivery along with managing

financials like budgets, top-line growth and bottom-line profitability.

I bring to table a good blend of problem solving, focus, and analytical

strengths with the passion for relationship building and being involved

with high impact, long-term engagements. I have worked with result-oriented

clients and have ability to culturally attune with client organization

requirement. I have proven expertise in managing and working with large

distributed teams.

PROFILE SUMMARY & STRENGTHS

. Business-IT Strategy Alignment & Establishing IT Governance framework:

This includes helping clients define, implement and maintain an IT

Strategic Plan & Governance Framework to achieve alignment of IT

strategy with business goals. It also involves development and

maintenance of a Risk Strategy.

. IT Service Delivery Management and Operational Excellence: All aspects

of software development and delivery management involving delivery &

project management, presales support, requirement study, large

outsourcing proposal preparation, setting up delivery centers, project

estimation and plan, application software development, documentation,

software testing, training users and implementation support.

. Transition & Outsourcing Management: Have been responsible for

effectively managing and transitioning large applications, seamlessly

to outsourced locations. Have expertise in ensuring process

improvement and managing risks during such transitions. Demonstrated

yoy cost savings from 10% to 30% apart from efficiency increase.

Developed transition framework and timeline. Created transitioning kit

to include knowledge transfer, resource planning and other relevant

areas. Efficiently planned the impact of the wave-approach in

transferring relevant processes offshore.

. Customer Relationship Management: I have been actively involved in

developing strong relationship with client organization and growing

existing relationship. This was done through effective expectation

management, regular communication, achieving customer delight through

superior delivery and continuously measuring customer satisfaction

through appropriate metrics.

. Team Management: I have proven expertise in managing large software

development teams (200+) working in a distributed model between on-

site client locations and at off-shore locations in low cost

countries.

. Domain Expertise: Last three years I have been involved in delivering

strategic IT solutions for the Insurance sector in USA. I have also

deep domain knowledge of Retail, Airlines, Healthcare & Hospitality

sector through my prior engagements.

. Technology Expertise: I am an expert on IBM and ICL/Fujitsu Mainframe

environments. Expert in managing and delivering projects in software

environments like IDMS, ADS/O, DB2, CICS, QMF, COBOL, MF-COBOL, IMS,

MVS-JCL, ISPF, TSO, FILEAID, ENDEVOR, EXPEDITER, Application Dev.

Workbench (ADW), InstallShield, Informatica, J2EE, VB, .NET, C# etc.

MAJOR ACHIEVEMENTS

. As an Engagement Manager for a major insurance client grew the account

by over 80% from $13M to $21M between the years 2006 to 2009, under

difficult economic conditions. Client derived significant value from

the services provided by my team.

. Successfully completed projects for SCE, IBM, Whirlpool Corporation,

AON Corporation, Trans World Airlines Inc., Air Canada

. Efficiently Outsourced and Transitioned large commercial applications

for different clients

. Effectively supported sales efforts to uncover new business

opportunities for revenue growth, extensions or reassignments.

Expanded engagement size by identifying various assignments from

customer despite the negative business situation and budget

constraints of the customer.

. Have been very effective in managing budgets and delivering services.

In most cases was able to increase gross margins to 40%

. Recognized by CEO of TWA for delivering exceptional customer service

and achieving customer delight.

. Consistently achieved and exceeded all performance targets set by my

organization.

. My systematic approach and problem solving skills made me an expert in

resolving crisis management issues and was always called upon to

resolve the problem.

EDUCATION

B.S. Hotel Management

B.A. Arts/Sociology

Certificate in Systems Analysis and Design

Certificate in Project Management from Learning Tree University, Los

Angeles

Certificate in Project Tracking & Cost Management from Learning Tree

University, Los Angeles

Certified in Healthcare Claims Processing and Billing Center Program

VISA STATUS

US Green Card, permitted to work with any organization.

WORK EXPERIENCE (REVERSE CHRONOLOGICAL ORDER)

# Syntel Inc., Chicago, 10/06 To 02/10, Engagement Manager

As an Engagement Manager was assigned to manage the P&C Insurance account

Responsibility included the following:

. Grew the account from $13M in 2006 to $21M in 2009, gross margin from

26% to 40%

. Carried and achieved revenue targets year over year

. Responsible for Onsite Account Management, building and managing

client relationships at the CXO level, being the single point of

contact

. Worked closely with senior customer IS team (CIO, VP, Directors) to

suggest, advice, evaluate, and prime offshoring initiatives

. Facilitated Delivery team to present delivery successes in strong and

positive way for growing the account

. Effectively outsourced and transitioned, Policy and Claims Center

applications

. Successfully completed Policy Center's data migration project from IBM

to Guidewire

. Presented and published proposals (proactively as well as responses to

RFP/RFIs)

. Interacting with Procurement and Supplier relationship team from

customer organization and maintain smoother flow of contracts,

invoices and payments.

. Leveraged global delivery model and introduced industry best practices

thereby delivering more with less

. Responsible for Transition Management, setting up Governance Framework

and briefing client on Risk Management

. Was responsible for hiring team members, their appraisal, mentoring,

motivation and planning their career growth path

. Maintained and enhanced client satisfaction at the highest level

. Streamlined existing processes, procedures and worked on continuous

improvements

# Patni Computers, Los Angeles, 03/06 To 09/06, Program Manager

As Program Manager my responsibilities included

. Was involved in setting up IT-PMO for Southern California Edison using

BPM tool Savvion process modeler

. Helping the client to reorganize and refine their IT and other

business units

. Helping the client to transform from business unit to process centric

organization

. Setting up the processes and procedures

. Establishing standards by bringing in best practices

# L&T Information Technologies, Los Angeles, 08/04 To 02/06, Dy. Head

Delivery

. Was responsible for managing all client relations in US - Northern

and US - Southern regions, namely Hitachi, GE Power System, Motorola,

John Deere, Royster Clark, Lafarge, Home Depot, as Unit Head of

Delivery Centre

. Was responsible for providing pre-sales support in the allocated

regions and preparing proposals in response to large RFI & RFP's

. Was responsible for business growth in the Region through existing

accounts being serviced.

. Responsible for outsourcing and transitioning large commercial client

applications

. Managed a delivery team of 150+ spread over client base.

. Projects were on IBM 3090 environment with software environment being

: Lawson, VB, .NET, C#, J2EE Technology, Cognos, SQL-Server

# Hexaware Technologies, New Jersey, 04/02 To 07/04, Sr. Project Manager

. Re-engineering the Weight & Balance application for freighters;

developed in NorthWest Air lines to run on a J2EE platform.

. Reengineering Business Rule Engine running on IBM Mainframe for ACE-

INA.

. Managing multiple development projects for IBM and Air Canada.

. Effectively transitioned and outsourced Air Canada's cargo and crew

management applications

. Providing pre-sales support to sales team for solution selling.

. Projects were executed on UNISYS and IBM 3090 Mainframes. Software

environment included MVS/XA, COBOL, IDMS, ADS/O, DB2, CICS, JCL, J2EE

Technology, Informatica, SQL-Server, VB, .NET, C#

# Tristar Global Software Solutions Inc., Los Angeles, 10/01 To 03/02,

Project Manager

. Was involved in analysis and feasibility study for enhancing and

modernization of the existing Health Care, Provider & Physician System

for Healthcare client.

. Documented and presented the recommendations for application

modernization and estimated effort required for HIPAA related software

modifications.

# IMRglobal Corp, Florida, 08/97 To 09/01, Project/Account Manager

. Managed accounts as a Project Manager and Account Manager for clients

like Whirlpool, AON, TWA, Health Net and Fleming Foods

. Technology used included, VAX, IBM-3090, MVS, VMS, JCL, COBOL, IDMS,

ADS/O, DB2, CICS.

. Outsourced and transitioned commercial and financial applications for

Y2K remediation

# RCG IT, New York 12/96 to 07/97, Project Leader

Technology comprised of IBM 3090 MVS/XA, COBOLII, IDMS, DB2, QMF, ADS/O,

CICS, JCL, Information Advantage (data warehouse tool) to execute the

following projects.

. Converted large number of COBOL II programs and migrated subscriber's

IDMS data to a data warehouse compatible solution

# Patni Computers, USA 04/94 To 11/96, Project Leader

Hardware and software environment comprised of IBM 3090 MVS/XA, COBOLII,

IDMS, DB2, QMF, ADS/O, CICS, JCL to execute following projects:

. Managed large programs for GE Capital and Aircraft Engines, started

offshoring

# ICL/Fujitsu, India 05/86 To 03/94, Sr. Analyst

Hardware and software environment comprised of ICL S39, DRS 6000, VME,

UNIX, COBOLII, MF-COBOL, TPMS, IDMS and SCL.

. Managed large technical projects for leading hotel chains, banking,

energy and telecom clients

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