Robert Blood

**** **** ***** . ***** ****, IL ***11

815-***-**** . abldqi@r.postjobfree.com

Management Profile

Customer Service . Continuous Improvement

Objective: Seeking a position where my skills, great attitude, and

continuous improvement philosophy can be utilized to foster and energize

Superior Customer Service, Positive Employee Relations, and Attainment of

All Company Goals Through the Efforts of the Entire Team

Summary of Qualifications

. Excellent Communication Skills, both in verbal and written form.

. Continuously Operating as Team Player.

. Learned and Practiced Ability To Multi-Tasking.

. Obvious Top-Notch Work Ethic and Shared Positive Attitude.

. #1 Personal Goal to Make a Positive Difference Daily

. Work effectively in a fast paced environment and under pressure

. Successfully built and motivated teams of 10-60 Personnel

. Trainer of multiple departments in Continuous Improvement

. Alert to the Importance of Superior Customer Service, Internal and

External

. Member of Team Awarded "Best Of The Best" for 2009

. Problem Solver Utilizing Lean, Six Sigma, and Kaizen Principles

. Ability to Make Difficult Decisions in Stressful Situations

Experience

. Director of Distribution: Managed managers and supervisors in all

areas of distribution services

. Logistics: Scheduled and managed shipping and receiving tasks and

personnel

. Traffic Management: Supervising, training and scheduling drivers,

Managing Truck Fleet, Leasing etc

. Material Supervision: Managed controls of supplies and material

for multiple production lines

. Personnel Management: Recruited, Selected, Trained and Motivated

individuals and teams

. Training: Lean Six Sigma, Kaizen, cGMP, and ERP Systems Training

. Customer Service: Creation and implementation of metrics specific

to customer satisfaction

. Problem Solving; Consistent problem awareness and promptly

devising measurable solutions

Employment History

Warehouse Supervisor\Lean Facilitator (7yrs): Anderson Packaging Inc.

Rockford, IL

Director of Operations/Traffic Manager (7yrs): J Rubin & Co. Rockford, IL

Truck Driver: Transport America, Eagan, MN

Restaurant Manager: Weber Associates, Byron, IL

Independent Insurance Agent: AIL Milwaukee, WI

Ground Support & Aircraft Hydraulics, US Marine Corps

Education/Certifications

Rock Valley College AS Management w/Honors

Team Leadership Certification Advanced Management Training

On The Job Trainer Certification Advanced Management Training

Lean Six Sigma Green Belt Certification Advanced Management

Training

Positive Employee Relations Certification Advanced Management Training

Microsoft Office: Word, Excel, Access, Power

Point, JD Edwards EMS

References Upon Request

Contact this candidate