Customer Service Manager

HOLLY S. GORDON

PHONE 918-***-****+EMAIL ********@*****.*** +320 W. SEQUOYAH AVE,

OOLOGAH, oKlaHOMA 74053

. DYNAMIC AND INNOVATIVE SELF-STARTER OFFERING DIVERSE EXPERIENCE IN OIL

AND GAS INDUSTRY

. MOTIVATED INDIVIDUAL WITH EXCELLENT COMMUNICATION AND SOCIAL SKILLS

. DETAIL-ORIENTED AND PROACTIVE EMPLOYEE FOCUSED ON OFFERING PARAMOUNT

BENEFIT TO COMPANY

EXPERIENCE

2005-2009 Atlas Pipeline Mid-Continent LLC TULSA, OK

DIVISION ORDER ADMINISTRATOR & CONTRACT ANALYST

. ANALYZE TITLE AND CONVEYANCE TO PREPARE AND MAINTAIN DIVISION OF

INTEREST FOR PRODUCING PROPERTIES FOR TWO BUSINESS UNITS

. CURED ANY TITLE DEFECTS ACCORDING TO REQUIREMENTS TO SATISFY

. CALCULATED OWNERSHIP PERCENTAGES FROM TITLE AND CONVEYANCE DOCUMENTS

. RECEIVE AND EFFECT OWNER INFORMATION CHANGES

. INTERPRET CONTRACT BRIEFS FOR APPROPRIATE SYSTEM CHANGES

. WORK DIRECTLY WITH REVENUE ACCOUNTANTS TO ENSURE PROPER REVENUE

DISTRIBUTIONS

. DETERMINED ROYALTY, OVERRIDING AND WORKING INTERESTS AND ASSOCIATED

BURDENS BASED ON TITLE OPINIONS AND TYPICAL CONVEYANCE DOCUMENTS

. CUSTOMER SERVICE CONTACT FOR ALL OWNERS AND OPERATORS

. PARTICIPATE IN ALL ASPECTS OF REVENUE CHECK WRITE ACCORDING TO

APPROPRIATE DEADLINES

. RESPONSIBLE FOR 1099 AND ESCHEAT PROCESSES

. SPECIFIC KNOWLEDGE RELATED TO TEXAS, OKLAHOMA, AND MMS ROYALTIES

ACCOUNTING CLERK/ ACCOUNTS PAYABLE

. RECEIVE, REVIEW, DISTRIBUTE FOR APPROVAL, AND CODE INVOICES

. DATA ENTRY

. WORK CLOSELY WITH ALL LEVELS OF MANAGEMENT AT ALL LOCATIONS TO ENSURE

PROMPT PAYMENT OF ALL INVOICES

. PREPARE AND EXECUTE CHECK WRITE

. CUSTOMER SERVICE CONTACT FOR ALL VENDORS

. RESPONSIBLE FOR PREPARING AND DISTRIBUTING WEEKLY AFE BUDGET BY

ACCOUNT CODE REPORTS FOR EXECUTIVE MANAGEMENT

. RESPONSIBLE FOR 1099 PROCESSES

. JOURNAL ENTRIES

. PERFORMED GENERAL OFFICE DUTIES AS RECEPTION BACK UP

. RESPONSIBLE FOR EOM RECONCILIATIONS & SOX COMPLIANCE

2000-2001 FIRST CREDIT SOLUTIONS /MID-FIRST BANK TULSA, OK

ACCOUNT MANGER, COLLECTIONS

. COMMUNICATED WITH CUSTOMERS VIA OUTBOUND/INBOUND PHONE CALLS AND OTHER

MEANS OF COMMUNICATION TO SECURE BALANCE OF DEBT BY NEGOTIATING

PAYMENT TERMS AND METHODS

. RECORDED AND UPDATED FULL AND COMPLETE ACCOUNT INFORMATION TO AID IN

ACCOUNT RESOLUTION

. UTILIZED VARIOUS MEANS OF SKIPTRACING TO LOCATE CUSTOMERS

. ADHERED TO FDCPA AND STATE AND FEDERAL LAWS AND REGULATIONS

. CONSISTENTLY MET QUOTAS AND GOALS

1998-2000 OUTSOURCING SYSTEMS INC. TULSA, OK

COLLECTION MANAGER

. MANAGED 10 EMPLOYEES WITH SKILL AND EFFECTIVENESS

. PROVIDED LEADERSHIP AND DIRECTION TO UNIT STAFF

. INTERVIEWED AND TRAINED EMPLOYEES

. SCHEDULED AND ASSIGNED WORK TO TRAINEES AS WELL EVALUATED AND

RECOMMENDED THE RECOGNITION, PROMOTION, DISCIPLINE, OR DISCHARGE OF

SUBORDINATE STAFF

. PREPARED AND REPORTED UNIT STATISTICS TO EXECUTIVE MANAGEMENT

. CONSISTENTLY RANKED TOP MANAGER

EDUCATION, MEMERSHIPS & QUALIFICATIONS

. OOLOGAH HIGH SCHOOL

. ROGERS STATE UNIVERSITY

. SADOA, MEMBER

. NGEAO, MEMBER

. PROFICIENT KNOWLEDGE OF GENERAL COMPUTER APPLICATIONS, MS WORD, MS

EXCEL, BOLO OIL & GAS SYSTEMS, AND QUORUM. WORKING KNOWLEDGE OF MS

ACCESS, QUICKBOOKS, AND CONTRACT BASED SYSTEMS.

SUMMARY OF ACHIEVEMENTS

. proposed and designed "owner relations" page of company website

. INITIATED AND IMPLEMENTED VARIOUS CLEAN UP PROJECTS TO INCLUDE DECK

REBUILDING AND PHYSICAL FILE REWORK

. INSTRUMENTAL IN SYSTEM CONVERSION FOR TWO BUSINESS UNITS

. SERVED AS EDITOR OF COMPANY QUARTERLY NEWSLETTER, WROTE VARIOUS

ARTICLES AND REVIEWS

REFERENCES AND SALARY REQUIREMENTS AVAILABLE UPON REQUEST

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