Customer Service High School

MARC A. SHENDELMAN

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* * * * * N . * * * * AV E . K E WA N E E I L L I N O I S 614 4 3

309-***-**** * *********@*****.***

OBJECTIVE

To obtain a challenging position that lets me grow into an asset to my community and family.

WORK EXPERIENCE

2004 2009 Verizon Communications Field Location Technician

Locating utilities for construction, customer contact to provide details, coordinating with area techs to

expedite requests.

2003 2004 Gensoft Systems Cabs Database Analyst

Customer service rep for billing for small to medium telcos, balancing usage reports, interaction with

programming staff.

2000 2003 Qwest Communications Service Delivery Coordinator

Validate elements in design of long haul circuitry, contact with customers and wholesale reps.

1996 2000 Heaven`s Cheesecake Owner/Operator

Created wholesale bakery operations, transformed garage into board of Health approved baker for retail,

restaurants and wholesale operations.

1992 1996 Pioneer Hi Bred International Research Lab Assistant

Processed crop material for DNA extraction, analysis of data on UNIX workstations for migrations to

agronomic database.

1987 1992 Pioneer Hi Bred International Computer Operator

Monitor data and correction of programming errors for research and info operations.

1984 1987 El Torito Restaurant Chef

Managed staff of 15 20, all shifts supervised and maintained quality and training of new employees.

EDUCATION

2009 2010 Blackhawk College Coursework in Computer Specialist Program

1987 1992 DMACC Coursework in Computer Literacy

1982 1984 Scott Community College Coursework in Computer Operations

1974 1976 Oklahoma State Tech Associates Degree Culinary Arts

1968 1972 Bettendorf High School Diploma

EXTRACURRICULAR ACTIVITIES, HONORS, LICENSES

Boy Scout Leader, Church Librarian

Perfect Attendance Qwest 2 years running

Home Food Establishment License

REFERENCES

Furnished upon request.

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