Project Manager Management

MOSES CYPKIN

**** - **** ******

Brooklyn, New York 11219

***- ***-****

*****.******@*****.***

Program, Project Manager

Program/Project Manager proficient managing multi-faceted global IT

efforts, including application development, product rollouts/upgrades, and

systems/users migration, on platforms including client/server, minicomputer

and mainframe.

Key success factors include: Independent thinking, Leading by Example,

Developing and Implementing effective work/life balance options in support

of the firm and the individual team members' Diversity goals.

Summary

. Manage the JP Morgan Chase Desktop Steering Committee, implementing

Best Practices to ensure full Line of Business buy-in to desktop

products/services changes impacting 200K+ global desktops; including

managing desktop products "pipeline" of potential new products,

phasing in new solutions and retiring obsolete ones.

. Manage JPM Chase Global Desktop Mobility Program, maximizing service

levels by ensuring agreement through development, deployment and

ongoing support models for all remote-access solutions rolled out to

over 200,000 global employees.

. Conceive, secure senior management buy-in, and implement an Employee

Engagement Committee addressing JPM Chase Global Desktop Services

employees' People Agenda concerns. As a result, top talent was

retained, averting a potential crisis in available manpower

deployment.

. Project Manage the Pinnacle Alliance (JPMC)/Verizon outsourcing

agreement's Project Management Office/Business Management Office,

maximizing Full Time Equivalents chargeback's and recovery for the

vendor (Verizon), while ensuring customer's satisfaction with results.

Education

Masters of Business Administration (Statistics) - Bernard M. Baruch

College/City University of New York (1976)

Bachelor of Science (Mathematics) Summa Cum Laude - Brooklyn College/City

University of New York (1973)

Technology

Programming on various platforms including MS Office product suite, Word,

Excel, Project, Access, PowerPoint, Lotus Notes, SAS, REXX, FOCUS, PROFS,

VM/CMS, DEC, Tops20, Fortran, DPL, Accent R, Cobol

Professional Experience

JP Morgan Chase

January 2003 - May 2009

Global Security & Vulnerability Management

Lead Security & Vulnerability Management

Engineering team's "Business As Usual" and operational functions

Daily Risk Alert Analysis, vetting OneSource contact information

relevant to Vulnerability Management Engineering, vetting/supporting

Encryption Plus Hard Disk data analysis and reporting.

Desktop Steering Committee

Manage and continuously improve the Desktop Steering Committee from setup

to its evolving, robust, and comprehensive configuration, encompassing

appropriate

Line of Business and technology membership so Lines of Business and

technology

areas are satisfied with its composition and accomplishments.

Responsibilities:

. Desktop Steering Committee's day-to-day operations e.g. meeting

organization,

process/procedures implementation, weekly technology Pipeline Reviews

and

Desktop Steering Committee balloting for managing approvals.

. Implemented Best Practices for managing the Desktop Steering Committee

Weekly Pipeline approval and reporting process for Rating Changes,

Technology Service Proposals, Exception Requests, developed and

expanded

an Attendance Tracking tool.

. Implemented monthly Line of Business Touch point documents (e.g. for

Treasury Services,

Investment Bank, Retail) used for senior management discussions with

Line of Business

Information Chief Technology Officers.

JPMC Remote Product; Citrix Product

Mobility Program Manager

Responsibilities:

. Managed weekly meetings focused on Innovation, Service Excellence,

Production Support; identified Action Items and managed through all

issues, ensuring

that overall "Deliverables & Timing" matrix is achieved.

. Managed regular global JPMC Remote Build Group meetings/minutes,

focused

on High-Level Release Management Action Items AI Review,

Issues/Status, and

Other Remote Build-related Discussion Items.

. Assisted in creating the appropriate Program Scorecards, Roadmaps and

support documents to ensure successful program management

architecture.

. Assembled the appropriate Working Group and drove the implementation

and rollout

for two WebCasting Pilots.

Employee Engagement Committee

Responsibilities:

Maximize employee confidence levels addressing concerns and managing Global

Desktop

Services Employee Engagement Committee including the Discovery, Action Plan

creation

and implementation of recommendations for Employee Engagement Committee

workstreams.

Work Life Integration Task Force:

Lead / Project manage Task Force activities

Responsibilities:

. Managed Task Force meeting/minutes identifying Action Items, Issues,

and

working through resolution.

. Managed the scheduling/convening and synthesized the

themes/recommendations

resulting from the series of Voice of the Customer sessions for senior

Managers'

groups in order to ensure developing, implementing and communicating

the

Enterprise Technology Services Work/Life program is as broad as

possible.

. Assisted workstream owners in defining deliverables/timelines and

delivered

summary document for the Global Diversity Council's offsite.

JPMC/Bank One Merger

Global Desktop Services Program/Project Management Office

Responsibilities:

. Coordinate and manage all End User Services' Program/Project

management

activities related to the JPMC/Bank One merger.

. Definition/management of Global Desktop Services pre-Day 1 Workstreams

and

associated activities. Includes daily reporting within the Global

Desktop

Services Management Team and weekly updates to the various

Program/Project Management Offices.

Resource Management

Create/deploy audit/control tools and processes for Global Desktop Services

headcount management

Responsibilities

. Implemented daily process/procedures to ensure that Resource DB

changes

accurately reflect Global Desktop Services headcount and ensure that

numbers map to Global Desktop Services headcount tracking facility.

. Created original tools and analyses for Global Desktop Services

Managers

including: (i) facilities which summarize and provide

audit/control for the 2006 headcount reduction exercises; (ii)

QuickPlace-posted

data and pivot to easily select an employee and see the number of days

taken in each month in 2006.

Personnel Accounting & Reporting (Time Management) System

Global Desktop Services point of contact for accuracy of Personnel

Accounting & Reporting data.

Responsibilities:

. Managed continued rollout of "Consensus Personnel Accounting &

Reporting Strawman

for Managing Global Desktop Services Program/Project Work".

. Together with Product Managers, developed, piloted, and rolled out

throughout Global

Desktop Services of the "Personnel Accounting & Reporting Hierarchy

for Managing

Global Desktop Services Business As Usual Program/Project Work".

Developed and disseminated series of strawman management information

reports, including summaries

of time spent across the organization on generic tasks such as

Meetings, Status Reporting.

Pinnacle Alliance for Verizon/JP Morgan Chase

1996 - 2002

Program Management - Director

Responsibilities:

Manage a staff of up to 6 individuals as well as:

. Create, deploy, and manage Verizon's Program Management Office at the

JPMC account

. Oversee Business Management of the entire Verizon Enterprise Services

Group /PA group at the JPMC account.

. Implement a large series of desktop/distributed programs

. .Manage key Special Projects (e.g. JP Morgan Chase merger, Y2K).

. Ensure appropriate Cross-Organization communication tools are in place

and used effectively.

. Deploy budgetary and manpower resources, meeting and exceed clients'

requirements and expectations.

. Ensure highest level of profitability for Verizon.

JP Morgan

1980-1996

Roles:

Managed E-mail & Information Sharing - Cross-service

Coordination/Communication

Managed Series of End user Management I formation Systems/Corporate

Technology Special Projects

E-mail & Information Sharing

Information Center Contraction

Created INFOSHAR: Notes-based Personal Productivity Tools

Financial Database Services

Telecommuting Service

Information Center (IBM, VM, REXX, FOCUS) Application Services - Manager

Migrated Morgan Time Sharing and its 70+ global products and applications

to VM-based Information Center/other platforms

Morgan Time Sharing (Digital Equipment Corp., Tops20, DPL, Accent R) -

Manager

American Express Corporation

1977-1980

Travelers Checks Refunds and Lost Control MIS - Manager MIS

Travelers Checks Refunds and Lost Control - Analyst

Honors

Bell Atlantic (Verizon) "Commitment to Excellence" Award winner (1997)

Member of Phi Beta Kappa

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