Customer Service Assistant

Education

**** *** ****** **** ****** New Athens, IL

GPA: 3.4/4.0

**** ********** ** ********, ***********

B.A. in English. Secondary Education Minor, Honors. GPA:

3.5/4.0

Skills Summary

Works well under Knowledgeable in Microsoft Organizing

pressure Word, Prioritizing

Communicates effectively Excel, and PowerPoint

Team-oriented

Employment History

2006-Present UIS Office of Admissions, Student Ambassador

. Delivered presentations to prospective students and parents dedicated to

promoting the university and informing college bound students about the

admissions process. Handled phone inquiries, gave tours to prospective

students, trained new student ambassadors, and visited surrounding high

schools and community colleges for recruiting purposes.

. Filed student records and entered data into the Banner System. Created

labels and used mail merging to send information to prospective

students.

2009-2010 Center for Teaching and Learning, Writing Tutor

. Worked as a team with other tutors conducting writing labs and studios

designed to prepare students to excel in writing essays and taking exams.

. Helped students adjust to college level writing by assisting with grammar

issues as well as composition techniques such as organization, style, and

citation methods.

2008-2010 Illinois Department of Transportation, Summer

Technician

. Worked for three consecutive summers in the Bureau of Information

Technology, Bureau of Construction, and Project Implementation as an

inventory specialist collecting data within IDOT and surrounding

construction areas. Used customer service skills to operate the

switchboard. Received and transferred calls in addition to screening

visitors.

. Filed construction permits, entered data within the permit database,

scanned maps and made copies of important documentation for Project

Support.

2007. UIS Music Technology, Assistant

. Managed the music technology lab and monitored students utilizing

university equipment.

. Filed and uploaded music using SmartMusic software

2005-2006 New Athens District Library, Assistant

. Assisted library patrons in finding materials within the library and

associated libraries within the database.

. Checked out books and maintained the book shelves. Helped implement the

Summer Reading Program by reading to children and teaching arts and

crafts.

Leadership Experience

English Undergraduate Rep. Student Advisory Board Member

Teacher Education Undergraduate Student Activities Committee

Rep. Housing Residence Council Member

Big Brothers Big Sisters at Large

UIS French Club, Vice President UIS Orientation Leader

Blue Rhapsody A Capella, President Colleges Against Cancer

Capital Honors Peer Mentor Kappa Delta Pi Honor Society

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