Customer Service Administrative Assistant
Resume:
L isha Tutt
Rome, GA *****
**********@*****.***
O BJECT IVE:
To obtain a challenging position that is enjoyable, rewarding, and to demonstrate my strong
work ethics, people skills, versatility, and my dedication to always doing my best while
p rojecting a positive company image.
E XPER IENCE:
I mage and Documents Clerk/Admissions Customer Service 2010 - Present
Georgia Highlands College Rome, GA
Scanning and indexing college documents
Accurately entering data into Banner
Respond to inquir ies for Admissions, Financial Aid, and Registrar’s Office
Maintain knowledge of admission procedures, general financial aid, and registrar’s
office
Maintain excellent customer service and organizational skills
Accounting Clerk/Cashier 2009 - 2010
Eagle Resource – Georgia Highlands College Rome, GA
Accept payments from students for tuition and fees
Invoice for authorization of services from Department of Labor
Balance daily sessions and make bank deposits
Medication Technician 2004 – 2010
Winthrop West Senior Living, Rome, GA
Administer medications to residents
Perform blood pressure and blood glucose checks on residents
Supervise employees and residents to ensure proper care
Assist with daily care of residents with dementia and Alzheimer’s
C lerical/Housekeeping 2002 – 2003
A ramark, Rome, GA
Performed filing
Answered telephones
Performed customer service
Assisted with general housekeeping
Cashier 2001 - 2002
CVS Pharmacy, Rome, GA
Assisted customers with purchases
Performed customer services
Operated cash register
Patient Representative 2000 – 2001
Medical Associates, Canton, GA
Knowledge of CPT codes and ICD-9 codes while linking with diagnosis codes
Accurately performed audits and balance of daily charges and payments
Scheduled patients’ future diagnostic and physician appointments
Receptionist/Intake Personnel 1999 - 2001
Tallatoona, Rome, GA
In terviewed clients seeking assistance
Processed client applications
Answered inquir ies
Letter of Medical Necessity Specialist 1998 – 1998
Mat r ia Healthcare, Marietta, GA
Composed letters using M icrosoft Word with clinical information
Generated weekly and monthly reports
Coordinated t imely follow-ups
Administrative Assistant 1996 – 1998
Kelly Services, Rome, GA
Performed general office procedures
Answered inquir ies
Performed customer service
Data Ent ry Operator 1994 – 1996
American Security Group, Rome, GA
Performed data entry on Ford Motor Credit leased vehicles accounts
Successfully met monthly and yearly reviews
Medical Unit Secretary 1989 - 1994
Floyd Medical Center, Rome, GA
Maintained doctors orders and patients records
Registered incoming unit patients
Scheduled surgeries
Ordered prescriptions, x-rays, lab test, and diets
Maintained communication between doctors, patients, and nurses
E DUCATION:
Coosa Valley Technical College
Certified Customer Service Specialist
Certified Data Ent ry Specialist
Georgia Highlands College
C lasses taken with emphasis in Medical Laboratory Technology
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