Customer Service Supervisor
Resume:
Lorri L. Miner
General Delivery
Davenport, IA **806
email: **************@*****.***
Profile: More than 15 years in the transportation/customer service
industry, mainly with the United States Government. This included
shipping/receiving/customer service/supervision/HAZMAT, providing, but not
limited to, quality customer service, handling customer inquires,
scheduling freight for movement for in and out of the country, using
computer generate BOL's and GBOL's, gathering data for reports and multi
tasking. Strong work ethic and having pride in providing quality service.
Effective communication skills and ability to relate well with co-workers
and management workers. Government awards to show continued quality work
and going beyond duties assigned.
R&L Carriers (12/10/2007 - 07/01/2010) - Customer Service Representative
Davenport, IA United States
Supervisor: Dane Hazen -309-***-**** Contact: Yes
Salary: $11.50 per hour
Hours per work: 40
Duties: Worked as customer service representative working closely
with customer to ensure all freight delivered in a timely manner. Answered
all inquiries, including but not limited to: lost, damaged or misdirected
freight. Spoke with customers on freight picked up for movement to various
U.S. locations. Procured rates for customers on cost of movement of
freight. Coordinated, scheduled and managed all customer purchase orders to
ensure cost and delivery time frames were met. Expedited freight when
occasion required. Handled incoming and outgoing mail. Dealt closely with
management on status reports, freight problems and cost evaluation.
DHL Danzas (04/01/2005 - 06/20/2005) - Customs Broker
Moline, Illinois United States
Supervisor: Chaundra Fulrath - 799-1222; Contact: Yes
Salary: $13.50 per hour
Hours per week: 40
Duties: Worked as customs broker to ensure all incoming freight from
overseas met United States requirements for clearance of customs. Used on-
line Bill of Ladings for freight movement. Performed and studied freight
rate plans, traffic patterns and transportation services. Read and
interpreted blueprints of vessel arriving to direct customs to freight for
inspection.
Black Hawk Freight (02/02/2003 - 03-30-2005) - Customer Service/Dispatch
Milan, Illinois United States
Supervisor: Mike Rynott - 309-***-****; Contact: Yes
Salary: $9.80 per hour
Hours per week: 40
Duties: Responsibilities included working with internal and external
customers regarding movement of freight to meet critical deadlines.
Knowledge of all rates, time specific movement, etc. was required with not
only local movements but cross-country as well.
RIA - NCCPOC (10/01/2001 - 02/20/2002) - Classification Assistant
Rock Island, Illinois United States
Supervisor: N. Manurez - 309-***-****; Contact: Yes
Pay Grade: GS - 0326 - 7
Salary: $12.50 per hour
Hours per week: 40
Duties: As Classification Assistant, I was involved in assignments to
classify a variety of technical files and positions. Reviewed and interpret
standards, charts, etc. along with analyzing problems and finding probable
solutions. Assist with management studies, reviews and special surveys.
Jumer's Casino Rock Island (JCRI) (06/01/1999 - 09/25/2001) - Staff Account
Rock Island, Illinois United States
Supervisor: Gary Buesart - 309-***-****; Contact: Yes
Salary: $9.50 per hour
Hours per week: 40
Duties: Responsibilities as Staff Account included processing of all
accounts payable/receivable and collection, posting all payments received,
prepares and reconciles accounts, prepared daily, weekly and monthly
reports for Controller and CFO. Ensured all correct accounts and general
ledger codes, signatures purchase orders, etc. is in accordance with strict
Illinois Gaming Board (IGB) regulations.
USPS - Remote Encoding Center (REC Center) (09/20/1996 - 06/20/1998) - Data
Entry Assistant
Davenport, Iowa United States
Supervisor: David Runberg - 563-***-****; Contact: Yes
Pay Grade: GS - 0303 - 6
Salary: $12.32 per hour
Hours per week: 30
Duties: Data entry of United States mail designated to process for
movement. Keyed vital information to ensure mail was moved in a timely
manner. Hours varied based on volume of mail. Little or no errors were
allowed.
Brown & Root (02/20/1995 - 06/01/1995) - HAZMAT Specialist
Houston, Texas United States
Supervisor: Ronald DeSimone - 305-***-****; Contact: Yes
Salary: $8,000.00 per month
Hours per week: 80
Duties: As HAZMAT Specialist, prepared blueprints for vessel and plane
loading. Responsibilities included certifying all shipments designated for
movement met United States and Federal regulations shipment back to the
United States. Operated forklift, pallet jacks, etc. during operations.
Installed and operated US Government WPS program for use in cargo movement
and vessel papers, then trained/instructed Documentation Clerk on
operation. Designed and implemented Container Tracking system.
US Government (02/19/1990 - 02/20/1995) - Transportation Specialist
Cape Canaveral, Florida United States
Supervisor: JT Norman - 407-***-****; Contact: Yes
Pay Grade: GS - 2130 - 7
Salary: $11.22 per hour
Hours per week: 40
Duties: As Transportation Specialist was responsible for traffic and
transportation guidelines to meet CONUS guidelines for export and import.
Developed plans for future movements from vendors to contractors and
military personnel. Analyzed reports of needed freight and damage reports
to determine movements. Reported all findings to various Chiefs of Staff.
Solely responsible for same freight movement of US Government supplies in
and out the United States to supply various troops for much needed day to
day survival. This included everything from food, clothing, weapons and
vehicles. Customs clearance, expedited freight along with many other day to
day needs. Extensive travel to various locations in and out of United
States to ensure all supplies were done in a timely manner and that
containers and pallets had upheld rough movement. Numerous other freight
that was classified had to be developed with plans for movement that
involved escorts.
Education:
Various schooling with the United States Government at various locations -
Freight Management
Transportation Specialist
Transportation Management
HAZMAT
Customer Service
Online Government Bill of Ladings
See next page for various awards received:
Awards:
Award - Superior Service Performance (12/20/1998)
Received numerous Superior Service Performance awards while with the United
Stated Government.
Nominated for Employee of the Year
Humanitarian Award (2)
Various Generals' coins of accommodation for outstanding performance of
duties
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