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Customer Service Manager

Location:
Shreveport, LA, 71118
Posted:
September 08, 2010

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Resume:

SHADARIA P. HOLLOWAY

**** ***** ** ***. #****

Shreveport, Louisiana

318-***-****

abldku@r.postjobfree.com

EDUCATION

Remington College-Shreveport Campus, Shreveport, Louisiana

Medical Assisting Program Diploma, 2010

River Cities School of Dental Assisting, Shreveport, Louisiana

Dental Assistant Diploma, 2007

Southern University of Shreveport, Louisiana

Allied Health

Guy's Shreveport Academy of Cosmetology Shreveport, Louisiana

Aesthetician License, 2003

EXPERIENCE Oct 2009-June

2010

Charlotte Russe, Shreveport, Louisiana

Assistant Manager

Daily duties, paperwork, review daily and weekly goals. Prepare store for

monthly updates/Visual displays. Make sure employees are meeting daily

goals and having the best customer services.

Icing by Claire's, Shreveport, Louisiana

May2008-Sept.2009

Assistant Manager

Daily duties, paperwork, review daily and weekly goals. Prepare store for

monthly updates/Visual displays. Make sure employees are meeting daily

goals and having the best customer services.

Ulta Beauty, Shreveport, Louisiana

Feb.2008-May2008

Prestige Make-up Artist

Apply make-up for customers for special occasions and etc. demonstrated a

variety cosmetic products and skin care. Floor sales for the retail part of

the store.

ALLTEL CORPORATION, Shreveport, Louisiana August

2008-Jan.2009

Customer Service Representative

Performed all aspects of customer service and satisfaction, including

answering busy multi-line phone system, and provided detailed information

for various products, resolved equipment questions and disputes and

performed data entry, and applications utilizing customized credit-scoring

model,

COSSE & SILMON ORTHODONTIC, Shreveport, Louisiana May2007-

August2008

Dental Assistant

Assisted in chair side duties, including passing instruments, procedure

setup, and patient information. Prepared impression for retainer and

appliance models, X-ray, charting, sterilization, and etc...

COMCAST CABLE, Shreveport, Louisiana Jan.2007-

Nov.2007

Collection Service/CSR

Performed all aspects of customer service and satisfaction, including

answering out-bound phone system, provided detailed information about

Customer's bills, Resolve account questions, Perform trouble shooting for

Cable TV and also set up appointments for payment arrangements,

ALLTEL CORPORATION, Shreveport, Louisiana

Oct.2003-June2004

Order Processing Specialist

Evaluated credit worthiness of new consumer, commercial and addition to

existing applications utilizing customized credit-scoring model, performed

all aspects of customer service and satisfaction, including answering busy

multi-line phone system, and provided detailed information for various

products, Resolved equipment questions and disputes and performed data

entry



Contact this candidate