Customer Service Manager
Resume:
SHADARIA P. HOLLOWAY
Shreveport, Louisiana
*****************@*****.***
EDUCATION
Remington College-Shreveport Campus, Shreveport, Louisiana
Medical Assisting Program Diploma, 2010
River Cities School of Dental Assisting, Shreveport, Louisiana
Dental Assistant Diploma, 2007
Southern University of Shreveport, Louisiana
Allied Health
Guy's Shreveport Academy of Cosmetology Shreveport, Louisiana
Aesthetician License, 2003
EXPERIENCE Oct 2009-June
2010
Charlotte Russe, Shreveport, Louisiana
Assistant Manager
Daily duties, paperwork, review daily and weekly goals. Prepare store for
monthly updates/Visual displays. Make sure employees are meeting daily
goals and having the best customer services.
Icing by Claire's, Shreveport, Louisiana
May2008-Sept.2009
Assistant Manager
Daily duties, paperwork, review daily and weekly goals. Prepare store for
monthly updates/Visual displays. Make sure employees are meeting daily
goals and having the best customer services.
Ulta Beauty, Shreveport, Louisiana
Feb.2008-May2008
Prestige Make-up Artist
Apply make-up for customers for special occasions and etc. demonstrated a
variety cosmetic products and skin care. Floor sales for the retail part of
the store.
ALLTEL CORPORATION, Shreveport, Louisiana August
2008-Jan.2009
Customer Service Representative
Performed all aspects of customer service and satisfaction, including
answering busy multi-line phone system, and provided detailed information
for various products, resolved equipment questions and disputes and
performed data entry, and applications utilizing customized credit-scoring
model,
COSSE & SILMON ORTHODONTIC, Shreveport, Louisiana May2007-
August2008
Dental Assistant
Assisted in chair side duties, including passing instruments, procedure
setup, and patient information. Prepared impression for retainer and
appliance models, X-ray, charting, sterilization, and etc...
COMCAST CABLE, Shreveport, Louisiana Jan.2007-
Nov.2007
Collection Service/CSR
Performed all aspects of customer service and satisfaction, including
answering out-bound phone system, provided detailed information about
Customer's bills, Resolve account questions, Perform trouble shooting for
Cable TV and also set up appointments for payment arrangements,
ALLTEL CORPORATION, Shreveport, Louisiana
Oct.2003-June2004
Order Processing Specialist
Evaluated credit worthiness of new consumer, commercial and addition to
existing applications utilizing customized credit-scoring model, performed
all aspects of customer service and satisfaction, including answering busy
multi-line phone system, and provided detailed information for various
products, Resolved equipment questions and disputes and performed data
entry
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