Customer Service Sales
Resume:
**** ********* **. ******, **** *****
************@*****.***
James E. Landis
Experience
****-**** ******* ********** ************
Dayton, Ohio
Customer Service Sales Supervisor
. Train associates in sales and customer service skills for
industrial parts including bearings and other items to support
non-automotive manufacturing.
. Train associates on Omnex proprietary computer system.
. Advise associates on quoting customers (margins, quantity
discounts, and special requirements)
. Advise associates on company policies and procedures to ensure
compliance.
. Enter customer quotes and orders into system. Contact vendors on
special parts. Place and expedite vendor orders
. Initiate and maintain customer relationships
. Review and approve customer orders for billing
. Assist in maintaining ISO9001:2000 certification
. Drive forklift when necessary to support warehouse operation
. Stock merchandise in storefront and counter area to be attractive
to potential buyers of products.
2000-2003 MH Equipment, Inc.
Dayton, Ohio
Parts Clerk
. Provide parts for forklift trucks and other material handling
equipment from either the warehouse or order from vendor for shop
repairs and for customers
. Determine and maintain warehouse stock levels
. Shipping and receiving
1997-2000 Applied Industrial Technologies
Dayton, Ohio
Customer Service Sales Representative
. Inbound customer calls for industrial parts including bearings and
other items to support non-automotive manufacturing.
. Enter quotes and purchase orders
. Place and expedite vendor orders
. Provide product information to customers
. Lead ISO team to maintain participation status while working
toward certification
. Stock merchandise in storefront and counter area to be attractive
to potential buyers of products.
(continued Pg. 2)
3806 Columbine Pl. Dayton, Ohio 45405
************@*****.***
James E. Landis Pg. 2
Experience
1986-1997 Kaman Industrial Technologies, Inc.
Dayton, Ohio
Inside Sales
. Maintain contract blanket and process purchase orders with
General Motors plants for bearing and power transmission parts
. Inbound customer calls. Enter quotes and purchase orders
. Place and expedite vendor orders
. Provide product information to customers
Education and Skills
Received a "Certified Composites Technician"
certificate thru the National Composite
Center. Program consisted of two sessions. Session one was
20 hours of introduction to
Composites consisting of theory, MSDS, safety, hands-on
VARTM, hand lay-up, sheet
molding compound, filament winding, preform technology,
long fiber thermoplastic
processing/tape line, injection molding, mold design, and
physical testing.
The second session consisted of: 20 hours of theory, 20
hours of VARTM/hand lay-up,
and 20 hours of nano technology. Additionally, I received
96 hours of "On The Job"
training at JMS Composites in Springfield, Ohio. Worked
with vacuum infused molds,
ran parts on CNC machine, and drilled and tapped holes in
finished product.
Bachelor Of Science In Business, Wright State
University, Fairborn, OH
. Attended several vendor training schools including, SKF, Boston
Gear, EPT, NTN
. Forklift operation certified
. Skilled at Microsoft Office products, including Microsoft Word
and Excel
. Internet savvy including OpenOffice, Google Calendar, Internet
research
. Navy Veteran (Aviation Storekeeper) managed inventory and rotable
pool (stocked repaired parts and sent parts to be repaired)
Interests
. Digital Photography, Jazz music, tennis, history, wood working,
Community Blood Center Gold Gift Life Donor
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