Customer Service Manager
Resume:
Rina Sullivan
Oviedo, FL ***65
Cell: 571-***-****
abldjz@r.postjobfree.com
OBJECTIVE: To find a new opportunity allowing me to exercise and utilize my professional experience in animal medicine as a leader and a team contributor.
SUMMARY OF QUALIFICATIONS
1. Bachelor of Science Degree in Natural Resource and Wildlife Management-Pre-Vet School
2. Bachelor of Art Degree in Criminal Justice
3. Highly professional, works well in a team or on own
4. Excellent problem solving and time management skills
5. Worked with over 150 species
PROFESSIONAL EXPERIENCE
Interlachen Animal Hospital – Winter Park, Fl On Call 2010-Present
1. Support to Veterinarian during routine and emergency medical procedures
2. Conducted biological sampling and testing
3. Cared for animals by preparing special diets and monitoring pre and post operative care, kennel duties
4. Customer service, front desk responsibilities including appointment setting, answering multiple line phone system, updating patient charts and checking clients out
Paws n Claws –Orlando, Fl and Silver Spring, MD 1998-Present
1. Pet sitting various pets including care, feeding and walking
2. Dog Training- basic obedience, aggression and trick training
3. Pet courses- teaching people about their pets and care required
Loss Prevention Supervisor – Kohl’s, Oviedo and Waterford, Fl 2008-2009
1. Supervised, monitored and trained individuals, working with management to reduce shrinkage/loss, apprehended shoplifters, interfaced with local law enforcement and criminal justice system
2. Launched internal investigations of monetary and merchandise theft
3. Management of monthly fire safety requirements
4. Responsible for surveillance equipment installation and use
5. Designed strategies to deter theft
Veterinarian Technician, Animal Medicine – Baldwin Park Animal Hospital, Orlando 2007-2008
1. Support to Veterinarian during routine and emergency medical procedures
2. Conducted biological sampling and testing
3. Cared for animals by preparing special diets and monitoring pre and post operative care
4. Kennel Duties-walking, cleaning and giving medicine
5. Customer service, front desk responsibilities including appointment setting, answering multiple line phone system, updating patient charts and checking clients out
Animal Services Asst. Manager – Park Bark and Fly, Orlando, FL 2006-2007
1. Assistant manager of animal services, 300 pet boarding and vet facility
2. Developed all procedural guidelines
3. Cleaning and maintenance of kennel, group play and care
4. Basic Training Coordinator and lead trainer
5. Customer service, front desk responsibilities including appointment setting, answering multiple line phone system, updating patient charts and checking clients out
Veterinarian Technician, Animal Medicine - Hampden Lane, Bethesda, MD 2004-2005
1. Support to Veterinarian during routine and emergency medical procedures
2. Conducted biological sampling and testing
3. Cared for animals by preparing special diets and monitoring pre and post operative care, kennel duties
4. Customer service, front desk responsibilities including appointment setting, answering multiple line phone system, updating patient charts and checking clients out
Kennel Manager, Kennel Maintenance - Paradise for Pets, Beltsville, MD 2003-2004
1. Managed, directed and trained employees in daily operations of a 300 animal boarding facility for dogs and cats. Responsible for all employees, productivity and daily operations
2. Constructed and fixed dog houses and fences
3. Coordinated with local and state authorities to insure compliance of regulations
4. Recognized for bringing kennel back to code with the Humane Society
5. Customer service, front desk responsibilities including appointment setting, answering multiple line phone system, updating patient charts and checking clients out
VOLUNTEER EXPERIENCE
Internship, Assistant with Whooping Cranes- Patuxant Wildlife Refuge, Beltsville, MD 2003
Assisted in species restoration by preparing special diets for endangered adults and chicks and trained chicks to eat by themselves using costumes for non-imprinting on humans
Volunteer, Assistant to Manager - Watkins Nature Center and Farm, Marlboro, MD 2003
1. Developed and conducted educational programs and tours for children concerning conservation and environmental subjects
2. Collected data on various animals, cleaning of exhibits and provided basic medical support
3. Prepared special diets daily for snakes, sugar glider, hedgehog, hawks, owls, vultures, pigs, chickens, horses, goats, cows and llamas
Volunteer, Assistant - Second Chance Rescue, Gaithersburg, MD 1998-2001
1. Hand fed infant wildlife and prepared a wide range of diets for many species such as squirrels, possums, crows, mice and raccoons
2. Nursed sick wildlife back to health using basic medicine and diet preparation
PROFESSIONAL TRAINING AND EDUCATION
University of Maryland December 2003
Bachelor of Science Degree
Major: Natural Resource Management
Minor: Degree in Criminal Justice
ACHIEVEMENTS
Two year scholarship for academic and athletic excellence
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