Customer Service Manager

Norma A. Cruz

**** ******* **.

Bakersfield, CA. 93309

Cell Phone: 661-***-****

E-mail: ****************@*****.***

SKILLS:

Bi-Lingual (Spanish) Receptionist Bookkeeping

Assistant

Payroll Clerk Typing (65wpm) Ten Key (225 spm)

Account Receivable Accounts Payable QuickBooks

Telephone Etiquette (multi lines) Customer Service

WORK EXPERIENCE:

San Joaquin Bookkeeping & Tax Service Bakersfield, CA.

01/2008 - Present Pay Clerk/Receptionist/Bookkeeping

Assistants

Duties: Payroll Clerk: Preparing clients payroll for employees, preparing

either paper or electronic payroll tax deposits, quarterly or monthly

reports for taxes. Bookkeeping Assistant: Reconcile banks, input data for

all bank charges, credit card charges, cash receipts for bookkeeping.

Receptionist: schedule appointments, update income tax clients information,

preparing all income tax folders, e-file for income tax, receive payments.

Multi-telephone line, customer service.

Pleasant Hawaiian Holidays Bakersfield, CA.

08/2000 - 05/2007 Bi-Lingual Customer Service

Representative

Duties: Preparing packages to several of the destinations they offered,

take credit card payment over the phone, resolve issues with airline, car

rental or hotel reservations. Updating clients' information in the system.

Party Works Bakersfield, CA.

10/2000 - 11/2005 Bi-Lingual Customer Service/Manager

Assistants

Duties: Training new employees, stocking and ordering merchandise,

cashier, conducting interviews for new employees, party coordinator.

EDUCATION:

01/2008 - Present Bakersfield College Bakersfield, CA.

G.P.A: 3.75 Accounting/Nursing Program

11/2005 - 04/2007 University of Phoenix Bakersfield,

CA.

G.P.A: 3.75 B/A Degree in Human Services

08/1998 - 06/200 San Joaquin Valley College Bakersfield, CA.

G.P.A: 3.25 A/S Degree in Office

Administrative

Reference Upon request

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