Customer Service Manager
Resume:
Amanda L. Lansing
Denver, CO *0211
abldiv@r.postjobfree.com
Objective: Full Time year round work as an Office Administrative Assistant
Experience:
Flair- Store Manager Breckenridge, CO October 2006 ~ August
2010
Performed daily business operations, ordered and received new merchandise,
supervised five employees, processed payroll bi monthly, managed banking, distributed
store merchandise, demonstrated excellent customer service, reduced overhead when
needed, produced schedules. Bookkeeping, taxes, accounts receivable, and accounts
payable, as well proficient in Quickbooks.
Welcome Home - Store Manager Silverthorne, CO April 2006 ~
September 2006
Performed daily business operations, excellent customer service, created employee
schedules, supervised five employees, processed payroll bi monthly, managed banking,
received and distributed store merchandise, created window displays, demonstrated
excellent customer service.
Fearless Beaver Clothing- Regional Sales Manager Breckenridge, CO
December 2003 ~ April 2006
Performed daily business operations, decreased overhead by $500 a month,
implemented custom ordering and clientele, suggested new products and promotional
ideas, managed banking, created window displays. Managed up to three employees,
created schedule, processed payroll, processed accounts receivable and accounts
payable.
Southside Club- Bar Manager Boone, IA September 2003 ~ April
2006
Performed daily business operations, created employee schedules, managed eight
employees, managed banking, implemented daily specials, displayed excellent
customer service, reshaped the financial stability of the bar, generated musical groups
for entertainment, accounts receivable, and accounts payable.
Hearing Unlimited- Administrative Assistant Ames, IA June 2001~
September 2003
Reached 130 prospective clients per day, expanded sales approximately 10% per
month, and implemented new filing system. Made appointments daily, checked patients
in with the doctors, executed paperwork and kept up to date filing for patients.
Answered five line phone system.
Honda of Ames - Office Administrator Ames, IA February 1993 -
June 2001
Performed daily business operations, demonstrated excellent customer service,
developed exceptional multi-tasking skills, and was awarded the warranty advisory
certificate. Executed paperwork for dealer trades, and kept up to date prices for the
used car manager. Typed (70 WPM) letters for managers, answered seven line phone
system and directed calls appropriately, cashier for the service and parts departments,
kept up to date service files, closed register nightly.
Education:
Iowa State University Ames, IA
Studied Business Management and Child and Family Services
no degree yet
Keyword Summary:
Proficient in many of computer applications that have to do with both PCs and Mac
operating systems. I pride myself in speed and accuracy. I type approximately 70 WPM,
as well 10 key.
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