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Engineer Customer Service

Location:
North Royalton, OH, 44133
Posted:
August 13, 2010

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Resume:

Stephen M. Stutzman

***** ****** **.

440-***-****

North Royalton, Ohio 44133

abldit@r.postjobfree.com

PROFESSIONAL STRENGTHS

Production Manager with BSEE and twenty years experience in a manufacturing

environment.

Manufacturing Engineer with experience in the medical device field.

Gaining growth and expertise in:

. Strong leadership skills with multifunctional teams

. Extensive personnel involvement

. Maintaining short production lead times

. Packaging for domestic and overseas shipments

. Production and operations troubleshooting

. Customer service/satisfaction

. Order scheduling and prioritizing

. Facility and equipment maintenance

. ISO Certification practices

. Capacity planning

. Inventory control

. Third-party approvals and regulatory guidelines

PROFESSIONAL EXPERIENCE

SPARTON MEDICAL SYSTEMS

7/2009 - present

Contract design and manufacturer of medical devices following FDA

guidelines.

SENIOR MANUFACTURING ENGINEER

Primary responsibility was to assist production utilizing various

manufacturing practices, engineering disciplines and management skills.

Duties include development of product processes, workstation

organization, product validation and qualification, device history record

documentation and personnel training. Strict company and regulatory

guidelines and processes had to be followed.

. Create documents such as ECN's, deviations, and processes utilizing Lotus

Notes.

. Support production with hands-on manufacturing assistance to meet

delivery promises with various products.

. Responsible for being the contact engineer on projects when the lead

manufacturing engineer is out for extended periods.

. Assist other manufacturing engineers with their projects as required.

. Meet with current customers to resolve issues and keep projects on track.

. Meet with prospective customers to discuss their needs and the company's

capabilities.

PROCESS TECHNOLOGY INC.

1989 - 2009

Manufacturer of electric immersion heaters and controls for the industrial

and semiconductor markets.

GENERAL RESPONSIBILITIES:

Ensured the company's standards of quality, customer service, and employee

performance were adhered to within the manufacturing operations. This

entailed managing eight departments, which accounted for nearly two thirds

of all the employees at the company. Departments included the machine

shop, welding, shipping, control wiring and four assembly departments.

Oversaw the production of 80% of all products manufactured. Engineering

and management skills were utilized to focus on continuous improvement and

the efficient use of materials in a safe working environment.

PRODUCTION MANAGER/MASTER PLANNER

2008 - 2009

Master Planner utilizing recently installed ERP software package.

Production representative on the ERP (MRP) implementation team. Trained

as a "super user". Initially, member of the ERP (MRP) software selection

committee.

. Continued to manage manufacturing departments as described below.

. Expedited and prioritized sales and stock orders with regard to

maintaining a high customer satisfaction approval.

. Maintained a 93% on-time shipment rating.

. Involved with HR regarding policy writing, employee training and cross

training.

GROUP MANAGER - INDUSTRIAL PRODUCTS

2002 - 2008

In 2007, responsible for integrating a new product into production.

Reported directly to the President of the company. Production of new

product was concurrent with the original product while a gradual phase

out of the original product was to occur. Involved with all aspects of

the manufacturing of this product.

. 2007 - Executed the shut down of Process Technology's Nevada warehouse.

. Involved with the process of acquiring ISO Certification. Process owner

of numerous operations.

. Analyzed and evaluated shipment errors - shipping errors kept to less

than 4%.

. Analyzed and evaluated production errors - errors kept to less than 4%.

PRODUCTION SUPERVISOR - MANAGER

1995 - 2002

Involved with the acquisition of the company's major competitor. Primary

responsibility - shut down the facility while completing a multi-million

dollar sales order under tight time constraints.

. Responsible for the disposition of all equipment and inventory - sold off

approximately $25,000 worth of items.

. Involved with employee selection process.

. Five-month deadline to be out of the facility completed ahead of schedule

- resulted in financial savings regarding further rental fees.

GENERAL RESPONSIBILITIES: 1996 - 2001

. Focused on improving production flow and communication between

departments resulting in 30% decrease in errors and a 90% on time

completion rating.

. Improved communication between production and sales - resulted in a 95%

decrease of production errors.

. Initiated the cross training of hourly employees within and out of their

departments substantially decreasing the need for overtime.

. Accountable for having the California facility producing identical

product that was produced at the Ohio facility. Improved customer

satisfaction and product uniformity.

. In 1998, the California facility was closed and a Nevada warehouse was

established. Responsible for organizing the facility and setting up the

shipping department.

GENERAL RESPONSIBILITIES: 1995 - 1996

. Increased responsibilities to include supervision of welding, shipping,

control wiring and two assembly departments.

. Total employee involvement - hiring and documentation of all personnel

issues.

. Daily responsibilities included reviewing customer orders, monitoring

material availability and allocation, scheduling, product construction

details, production documentation - resulted in improvement of on time

delivery and accuracy.

. Plant engineering duties established - improved equipment and facility

reliability.

. Mentored new engineers as engineering department grew. Maintained the

position of UL advisor for engineering.

PRODUCTION SUPERVISOR/MANUFACTURING ENGINEER

1994 - 1995

. Added responsibility of supervising two production departments.

. Increased involvement with heating element design and interaction with

element vender.

MANUFACTURING ENGINEER/PLANT ENGINEER

1991 - 1994

. Expanded engineering duties to include increased interaction with sales,

purchasing and manufacturing. Improved accuracy and quality for

production.

. Handled all UL and CSA requirements - files and product submission.

. Technical support for vendor/production interface.

. Ensured smooth transition of product from engineering to production.

. Technical support for all manufacturing departments.

. Reviewed returned goods (QC) for marketing and improved manufacturing

purposes.

. Maintained and organized part number file.

. Assisted with shop layout and facility care.

. Contact for the California manufacturing facility regarding engineering

and third-party approval requirements.

DESIGN ENGINEER

1989 - 1991

. Developed shop order configuration program - generated bill of material

during order entry. Major improvement to inventory control and product

construction uniformity.

. Performed varied engineering duties including designing and testing new

products.

TRAINING EXPERIENCE

. Supervisor training - communication, coaching, conflict, teamwork, time

management

. ERP/MRP training

. Lean manufacturing practices

. APICS

EDUCATION

CLEVELAND STATE UNIVERSITY, Fenn College of Engineering, Cleveland, Ohio.

Bachelor of Electrical Engineering, 1988

Member of Eta Kappa Nu (national engineering honor society), Graduated in

top 15 percentile.

References furnished upon request.



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