Customer Service Technician

AMY L. BENNETT

************@*******.*** / 386-***-****

CAREER OBJECTIVE

To obtain a challenging and rewarding position with your company.

SPECIAL SKILLS AND COMPETENCIES

AutoCAD 2006 on Windows 2000/XP, AutoCAD 2000, 2004, 2005, & 2006, Solids-3d

Construction, Architectural Desktop 2000, 2002, 2004, & 2006 on Windows 2000/XP,

Autodesk VIS, Autodesk Inventor, Adobe Photoshop CS2, Flash, Dream Weaver, Microsoft

Word, Excel, File Maker, Publisher, Power Point, Print Shop, Word Perfect and Top Producer.

Graphic communication and design, manual drafting and computer-aided drafting (CAD)

techniques, geometric construction, sketching, detail drawing, sections, auxiliary views,

dimensioning, lettering, dimension tolerances, hands-on projects, architectural planning

and design, design methods, drawings and production skills, development of floor plans,

elevations and perspective projection principles, single-level building project, material

specifications, legal and building code requirements, freehand drawing, technical

sketching, design visualization, orthographic working drawings, mechanisms and symbol

libraries, planning of a progressively complex project, light construction systems,

foundations, wall sections and roof framing details, survey of various materials, making

mathematical computations, working under deadlines, following instructions, and frequent

collaborative team work.

EDUCATION

ITT Technical Institute, Jacksonville, FL

Associate of Science Degree in the field of Computer Drafting and Design

Graduation Date: March 9, 2007

RELATED COURSES

Introduction to Design and Drafting, Drafting/CAD Methods, Architectural Drafting 1, Rapid

Visualization, Engineering Graphics 1, Engineering Graphics 2, Materials and Processes,

Architectural Drafting 2, Civil Drafting and Introduction to GIS, Digital Information

Management, Photoshop, Descriptive Geometry, and 3D modeling and Rendering,

Capstone, and Portfolio Management.

EXPERIENCE

Pharmacy Technician, Extended Care Pharmacy

Palatka, FL 3/1/2010-6/21/2010

Dispensing pharmaceuticals

Answering phones, filing

Following Pharmaceutical laws (HIPPA)

Filling refills and forwarding new prescriptions to Pharmacist on duty

Performing refill requests and prior authorization requests to and from Dr. offices and

insurance companies

Bartender, Spurs Saloon

Palatka, FL 11/01/2008-03/15/2010

Bartending and customer service to all bar guests

Engineering CAD Technician/ Administrative Assistant, Rudd Jones, P.E. and Associates,

P.A.

Palatka, FL 1/28/08-03/2009

Collaborating Hand in Hand with the Planning and Developing Department of Putnam Co.

General Secretarial Duties

Extensive Filing, completing current issue memorandums, and transmittals

Collaborative team work

Permitting

Civil / Water Drainage Auto CAD drawings

Jr. CAD Technician, Architectural Design Associates

Jacksonville, FL 3/26/07-1/20/08

Architectural CAD drawings including floor plans, elevations, and sections

Plotting CAD drawings

Copying and Xeroxing blue prints

Collaborative team work

Extensive filing, completing current issue memorandums, and transmittals

CAD Technician, ECS Control Panels

Jacksonville, FL 10/13/06-3/26/07

Electrical and Mechanical Drafting

Creating Electrical Layouts for control panels

Constant collaboration with engineers and project management

Completing drawing logs

Emailing drawings to clients

CAD Technician, Infinity Design Builders/ Bruce Terrell Architects

Jacksonville, FL 8/7/06-10/20/06

Architectural CAD drawings including floor plans, elevations, and sections

Plotting CAD drawings

Copying and Xeroxing blue prints

Collaborative team work

Extensive filing, completing current issue memorandums, and transmittals

Personal Assistant, Karen Bennett at Coldwell Banker

Palatka, FL 3/05-8/06 & 10/25/06-10/12/06

Extensive filling

Developed organizational methods which enhanced productivity and accessibility

to production information

Secretarial work: answering phones, taking messages, faxing, making showing and

listing appointments, working on web site, creating flyers for properties, creating

and mailing update and promotional letters

Researching property and mapping the directions

Waitress, Country Market at Flying J

St. Augustine, FL 8/03-4/04

Consistent positive attitude towards all customers and employees

Responsible for training two future waitresses

Stocking required items, prepping lemons and limes, cleaning, and bussing tables

Using computerized touch screen for order placing, helping customers any way

possible

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