Customer Service Assistant

**** ******* ***** ******, ********, MI ***** 231-***-**** or 231-***-****

*************@*****.***

Amy D. Mellendorf

Objective With my experience and knowledge I want to bring your

company an honest, hard working, dedicated and loyal

employee who is willing to learn, works well with others, is

prompt, and requires little to no supervision. I am someone

with proven reliability for getting the job done and doing

it well.

Professional Administrative Support Specialist

Highlights Implemented bar-coding system within file inventory system

at tax firm

Was the Executive Assistant to tax firms Partner, Director

and Senior Management

Proficient in Microsoft Word, Excel and Outlook

Batched daily bank deposits, balancing accounts

Technical Support Specialist

Won the Customer Quality Excellence award for month of June

2006

Supported hi-speed internet and digital voice products,

routers, PC, browsers, personal web pages, and firewalls

Customer Service Specialist/Sales Support Specialist

Providing professional, accurate, and timely responses to

all inbound customer calls

Won Honorable Mention in the month of January 2009 for

Customer Service Excellence

Act as receptionist on rotating days within week with all

staff to greet incoming customers, accept payments, and

answer any questions they may have

Was responsible for training new and existing customers

while being guided through installation downloads on our

website via telephone or in-office training

Employment Customer Service Ferrellgas, Cadillac, MI 10/15/08 -

History Specialist Present

Small Business New Image Hair Salon, 04/13/10 -

Management Cadillac, MI 06/11/10

Internship

Administrative Northern Staffing Services, 06/11/07 -

Assistant, Cadillac, MI 10/10/08

assigned to

State Farm

Insurance

Technical Comcast, Ann Arbor, MI 03/16/06 -

Support 04/01/07

Specialist

Administrative Deloitte & Touche, LLP, Ann 09/04/04 -

Assistant Arbor, MI 11/07/05

Education Associates of Baker College, Cadillac, MI 06/12/2010

Business Degree,

Small Business

Management

Overall GPA 3.69

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