Customer Service Manager
Resume:
Roberta Shields ***************@*****.***
**** ******** ** #** ***** City SD 57703
Objectives
Self motivated professional seeking long term employment in a position with growth potential. I
have strong expertise as a customer service representative and able to learn quickly and can
contribute effectively as a team player or on an individual basis.
Education
Northland Pioneer College
Earned 41 credit hours
Experience
AHCCCS/ALCTS
Independent Provider November 2006 June 2010
Assist elderly with daily living activities. Duties included: cognitive, mobility and
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incontinent assistance, bathing, hygiene/grooming, meal preparation, mobility, light
housekeeping, errands, and shopping.
Worked closely with the State of Arizona and caseworker in regards to consumer’s overall
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health condition and submission of weekly timesheets on line.
Quality Home Care
Home Care Provider January 2004 October 2006
Assist elderly with daily living activities. Duties included: cognitive, mobility and
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incontinent assistance, bathing, hygiene/grooming, meal preparation, mobility, light
housekeeping, errands, and shopping.
Worked closely with the home office and caseworker in regards to consumer’s overall
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health condition and submission of weekly timesheets.
Farm Bureau Financial Services
Coder B/New Business Clerk August 2000 – July 2002
Coder B Responsible for data entry of coded applications on line while working closely
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with multi state line underwriters to ensure accuracy. Processed refund checks to agents
and customers by meeting deadline each day.
New Business Clerk Responsible data of new business applications and assigned policy
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numbers. Distributed payments to cashiers and new files to underwriters. Assisted mail
room clerk and file room clerk as needed. Promoted to Coder B position.
Drumbeat Indian Arts
Assistant Store Manager January 1996 September 1999
Performed customer service to a wide variety of clientele in person as well as over the
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phone.
Ensured proper use of manual cash register to include: balancing cash at the end of
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day completed sales reports and deposits on a daily basis.
Restocked store merchandise as needed. Provided on the job training for new
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employees and designated as an assistant manager when manager was not
available.
Pricing, packaging, and display of store merchandise.
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Skills
Customer Service, data entry 10,000 ksph, 65 wpm, Windows 2007, Microsoft Word, 6
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phone line system.
Awards
Phi Theta Kappa
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REFERENCES AVAILABLE UPON REQUEST
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