Customer Service Human Resources

ShaKera M. Armstead

*** ***** ******** ***** ? Newport News, VA 23608? Phone: 757-***-****? e-

mail: abldes@r.postjobfree.com

Seeking position as...

Human Resources Assistant Position/ Payroll Position

Executive Management/ AP/AR Clerk / Lead Support Specialist

Employee Training / Office Operations / Executive Customer Service Position

Troubleshooting / Account Maintenance

"Team Player and Problem Solver"

AREAS OF EXPERTISE

. Leadership Skills

. Team Building

. Training

. Customer Service

. Telephone and email support specialist

. Records Management

. Accounts Reconciliation

KEY CAREER ACCOMPLISHMENTS

EMPLOYEE TRAINING/MENTORSHIP

. Responsible for training new associates coming into the department. .

. Conducted on-the-job training to struggling associates.

. Mentored the new and existing Jr associates and helped trained them to

become Sr associates.

SOFTWARE/APPLICATION KNOWLEDGE

. Pitney Bowes Postage Machine

. Peachtree Accounting Software

. ADP Payroll System

. Microsoft Office

. Trilogy Accounting Program

. Wide Area Workflow (WAWF)

EDUCATION

Bachelors of Science in Business Administration and Management, Virginia

Commonwealth University, May 2004

Master's of Business Administration concentrating in Human Resource

Management, Strayer University, March 2010

CAREER HISTORY

Human Resources Assistant/Accounting Coordinator, The Source (Hampton, VA)--

09/08-present

I am responsible for processing weekly time cards and inputting the time

into the ADP payroll system. I input employee information into ADP. I also

input employee deductions and bank information into ADP. I track and

process employees leave requests and paid time off. I am responsible for

maintaining employee's confidential files. I process new hire paperwork and

benefits packages. I serve as a liaison between employees and the benefits

provider. I provide customer service, accounting, and HR services to the

sister company in Florida. I am responsible for generating invoices for

payment. I process weekly check runs. I am responsible for the data entry

of accounts payables/receivables into the accounting software. I post all

receipts and company expenses. I identify, research, and resolve any

discrepancies as they relate to purchasing and/or invoicing. I verify

accuracy of requests for purchases and invoicing that are submitted by the

initiating departments. I stamp and distribute all incoming/outgoing mail.

I answer the phones and transfer calls to the correct personnel. I also

assist the CFO with all administrative duties on a daily basis.

Sr. AP/AR Associate, Ferguson Enterprises (Newport News, VA)--04/06-05/08

I provided customer service to internal and external customers. I reviewed

and maintained statements for my assigned branches. I was in charge of my

branch audits, debits, credits, and paybacks. I generated invoices for

payment and paid invoices that were specific to my branch. I received

vendor statements daily and reconciled them to make sure there were no

outstanding items open. I completed "Customer First" customer service

training and Microsoft refresher courses. I maintained a high volume of

emails, calls, and faxes on a daily basis. I assisted with training classes

as needed.

Customer Service Representative, Daily Press (Newport News, VA)--06/05-

04/06

I provided customer service to customers for various publications. I

answered incoming calls in a high call volume call center while maintaining

a high volume of professionalism and etiquette. I explained services and

products offered by the Daily Press. I provided information regarding rules

and regulations of publication subscriptions. I scheduled and rescheduled

deliveries of the newspaper. I processed payments for various publications.

I handled customer resolutions. I also assisted with online technical

support issues.

Real Estate Assistant, Hometown Realty (Mechanicsville, VA)--08/04-01/05

I answered incoming calls on a multi-line phone system. I assisted the Real

Estate in day to day functions. I assisted with the process of drawing up

and finalizing a housing contract. I matched client needs with available

properties. I provided customer service to home buyers. I maintained a

client database.

MEMBERSHIPS/ACTIVITIES

I am a member of the Society of Human Resource Management

Contact this candidate