Deborah Raye Quinones

**** *** ***** ~ Seymour, TN 37865

865-***-**** (home) / 603-***-**** (cell)

QUALIFICATIONS PROFILE

Skilled and personable administrative professional with experience

providing a full range of general office support and consistent,

approachable customer service.

ADMINISTRATION: Provide exceptional administrative support to peers and

senior management. Success streamlining office processes to increase

efficiency and improve service. Outstanding communication skills with the

ability to summarize information into a concise, effective format for

analysis and/or presentation.

CUSTOMER SERVICE: Serve as initial point of contact for families, vendors

and partners. Educate families regarding organizational services and

products. Efficiently schedule seminars and promptly respond to inquiries

via email and telephone.

TECHNICAL SKILLS: Adept with Microsoft Office NT (Word, Excel, PowerPoint,

Outlook) and contact management software. Type 65 words per minute with

superior accuracy.

KEY STRENGTHS: Excel at developing strong relationships with staff, senior

executives, and customers. Highly organized and conscientious; entrusted

by management with confidential materials. Ability to prioritize and multi-

task; and adapt quickly to new and evolving environments.

PROFESSIONAL EXPERIENCE

MASSACHUSETTS EDCUATIONAL FINANCING AUTHORITY - Boston, MA 2/94-4/07

Administrative Projects Manager

Assisted with the development and implementation of public service

initiatives for a not-for-profit educational financing agency.

. Increased awareness of financial aid and college admissions by

increasing the number of high school financial aid seminars from

15 to 350 annually.

. Distributed over 50,000 financial aid booklets annually to high

school students and their families.

. Increased number of financial aid seminar presenters from 2 to

40.

. Increased awareness of college savings programs by developing

and implementing a statewide are competition for elementary

school students.

Executive Assistant

Performed a wide range of office functions for the Executive and

Deputy Executive Director as well as senior managers including

updating and managing schedules; designing and creating proposals,

presentations, reports, invitations, brochures, newsletters and other

desktop publishing documents; and arranging business travel.

. Assisted with the development and implementation of new and

innovative educational financing products.

. Created and maintained comprehensive contact databases of

schools, colleges, public agencies, media outlets and vendors.

. Assisted in the development of an agency website.

. Created a Request for Proposals policies and procedures system.

. Created an expense tracking system for agency travel.

Resume of Deborah Raye Quinones

Page Two

OFFICE OF THE STATE TREASURER - Boston, MA 12/90-

1/94

Administrative/Legal Assistant, State Board of Retirement/Legal

Department

Provided full administrative support for the Executive and Deputy

Executive Directors of the State Board of Retirement as well as

Treasury Legal Counsels.

. Created and managed a computerized legal case tracking system.

. Developed templates to more efficiently produce legal documents

and correspondence.

. Developed a system for documenting and responding to constituent

requests and correspondence.

Assistant to the Deputy Treasurer, Cash Management Department

Provided full administrative support for the Deputy Treasurer for Cash

Management as well as departmental managers.

. Created and maintained a departmental filing system.

. Updated and maintained financial reporting databases.

. Developed a system for documenting and responding to constituent

requests and correspondence.

Administrative Assistant, Massachusetts State Lottery Commission

Provided full administrative support for the Executive Director of the

Massachusetts State Lottery Commission.

. Set up and managed the Lottery transition office.

. Developed a system for documenting and responding to constituent

requests and correspondence.

. Assisted with arbitration filings and proceedings.

Office Administrator, State Treasurer Elect Transition Team

Provided a wide range of office functions for the members of the State

Treasurer Elect's Transition Team including setting up and managing

the transition office; developing a system for receiving and

processing applications for employment; and preparing meeting

materials, correspondence and reports.

EDUCATION

Bachelor of Science ~ Salem State College, Salem, MA. Major:

Elementary Education.

Paralegal Certificate ~ Northeastern University, Boston, MA.

Bachelor of Arts ~ Salem State College, Salem, MA. Major:

Psychology. Awards: Cum Laude.

Associates Degree ~ North Shore Community College, Danvers, MA.

Major: General Studies. Awards: Honors.

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