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Customer Service Manager

Location:
Mobile, AL, 36606
Posted:
September 08, 2010

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Resume:

Brenda L. Latty

*** *. ******* *****

Mobile, AL 36606

251-***-****

Personal Skills & Strengths

•Able to plan, organize and prioritize tasks

•Skilled in written and verbal communication

•Able to work as a team

•Good leadership skills and self motivated

•Able to manage time well, set and achieve goals

•Sales Experience

•Proficient in use of Microsoft Office Software

Education

Remington College

Mobile, AL

Associates of Applied Science Degree, Computer Information Systems (Oct 2004)

G.P.A 3.75

Relevant Courses:

Packaged Applications (Word, Excel, Power Point and Access), Creating Web Pages

using HTML, Public Speaking, Simple Programming using C++, VB.Net, MySql, RPG

PHP, Unix, Technical Writing, Human Relations, Basic Networking

Work History

May 2007 - June 2009 Crown Products

Mobile, AL

Purchasing Dept - Inventory Analyst and Overseas Buyer, Manufacturing Supplies Agent and

Drop Ship Representative/Buyer. Requires ability to manage inventory with accuracy. Using

Excel to create spreadsheet and analysis reports. Deliver shipments to warehouse in timely

manner. Forecast future stock requirements and trends. Customer service skill and ability to

improve vendor relations required.

July 2005 - April 2007 TiCom Medical Systems

Mobile, AL

Research and Development - Assist my partners in establishing a new software company.

Primary focus on design and screen development of medical software for nursing documentation

using VB.Net. Attend strategy meetings for business development and marketing concepts.

Negotiate cost of hardware and integration assisted software with potential vendors. Still active

partner.

March 2000 - July 2005 TeleVox Software

Mobile, AL

Administrative Service/Web Design Dept - Client Services, Conduct product demonstrations

for lab results system and automated messaging as well as other training sessions via web

conference to client's staff members. Voice Talent for recording clients automated reminder

messages. Assist doctors and dentists in creating website with important information, pictures, lay

outs, colors and alert messages.

Sept 1995 - December 1998 Coast Energy Group

Houston, TX

Propane Marketing Representative - Market propane to new customers in Georgia, Alabama,

Florida, Indiana and Illinois. Coordinate trucks and rail cars to pick up fuel from various pipelines,

refineries and company owned rail terminal storage tanks. Able to use mileage, rate and outage

charts/tables. Travel for customer relations, attend trade shows, conventions and seminars.

Track sales and purchases of fuel to calculate daily gross profit margin.

Oct 1992 - April 1995 NPC(division of National City Corp)

Houston, TX

Client Relations Specialist - Market check protection service. Develop new marketing

concepts, obtain new clients, enforce contracts and dispute resolution. Attend trade shows and

client meetings throughout the United States. Promoted from Data Entry Supervisor -

Supervised 15 data entry clerks. Batch processing and ran reports for accuracy and timeliness.

July 1988 - March 1991 Bob Erickson Enterprises

Sacramento, Ca

Bookkeeper/ Property Manager - Accounting functions include accounts payable and receivable

for company's 23 partnership accounts. Process all bank transactions including cost of

construction draws, payroll and 30 bank loans. Process 80 property tax and insurance payments.

Property Manager for over 800,000 square feet of office and light industrial space. Enforce lease

contracts and rent collections.



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