Philip J. Gaffney

*** ******** **.

Cartersville, GA 30121

Telephone: 706-***-****

E-mail: ablda7@r.postjobfree.com

Objective

Secure a challenging position to apply my creative written and oral communication skills. My

enthusiastic attitude, work ethic, and record of accomplishments could provide successful contributions

within customer service, marketing research, public relations, operations management, human

resources, and sales disciplines.

Work History

Monitor Manufacturing -- Cartersville, GA

July 2009-March 2010-- Inside Sales Representative/Quality Associate

• Responsible for meeting customer demands and needs for two OEM accounts, Ariens

Co. and Carry-On Trailer Co. along with multiple wholesale accounts. Extensive

coordination with production, purchasing, and logistics departments for just-in-time

delivery.

• Obtained substantial product knowledge through learning to read engineering blueprints

for multiple products that included wheels, hubs, and bearings. Successfully applied

measurement devices for adhering to blueprint specifications.

• Responsible for inspecting all incoming products before used by our production team.

Required to measure and search for any product defect.

• Monitored our Press and Weld Departments. Ensured wheel halves and wheels met

blueprint specifications through the departments’ First Piece Inspection program that

determined whether machine operators can continue production based on inspection

findings.

General Fasteners Co Detroit, MI and Augusta, GA

Warehouse Management ---Augusta, GA Branch -- January 2007 to May 2009

• Global supply chain partner to auto/truck/industrial related customers for just-in-time inventory

management services for fastener/hardware products.

• Assist and support the daily/weekly scheduling and inventory management processes to assure

customer satisfaction.

• Responsible for consistent application of packaging practices for key customers of the Augusta,

GA Branch representing over $5.5 million of annual revenue.

• Forklift certified, proficient in AS 400 system, and strong demonstrated skills for order

picking.

• Assisted with gathering sorted, packaged items to place for our bin replenishment program

for key customer, Club Car Inc.

• Provided weekly updates of inventory control to branch manager.

• Assisted with deliveries for placing bins in designated areas at Club Car Inc.’s production

facility.

SITEL Corporation -- - Augusta, GA

Call Service Professional - August 2005 to October 2006.

• Focused for success within three separate client projects---Cox Communications, Verizon

Wireless, and Blue Cross/Blue Shield.

• Awarded high performer ratings following each six month period of service.

• Recipient of Cox Communications “Certificate for Quality Achievement” in December 2005.

• Proven achiever for using linear and analytical skills to solve technical customer issues.

The McDuffie Progress---Thomson, GA

Staff/Sports Writer -- July 2004 through July 2005

• Significant reporting coverage and interaction with area business, government, and

community leaders.

• Award of Excellence by Briarwood Academy-coverage of sports and scholastic activities.

• Assisted News and Production Departments with copy and layout design.

Sprint PCS--- Aiken, SC

Sales Representative -- May 2004 through July 2004

• Proven achiever in demonstrating wireless technology and services.

• Prompt and dependable resolution of customer service needs.

Meyer Decorative Surfaces Inc---Evans, GA Branch

Inside Sales Coordinator-March 2003 through April 2004

• Customer order management for diverse home and commercial products---decorative

hardware, high-end cabinet wood products, and laminated counter tops.

• Responsibility included procurement of materials from Meyer’s supply chain and control of

inventories.

Part-Time Positions---Augusta, GA

Responsible positions from early high school years in retail, telemarketing, and restaurants.

• General Fasteners Company -- Augusta, GA Branch -- Warehouse associate for

packaging and loading products for timely customer delivery

• Contributing Writer for Augusta State University's campus newspaper, Bell Ringer

• Several telemarketing roles

• Restaurant attendant

• Trained and mentored area competitive high school tennis players

Systems Skills/Competencies

Microsoft Word, Excel, Power Point, Outlook, Access, Quark, Adobe Photoshop, AS 400, MAS 200

Interests/Hobbies

Creative writing and reading novels

Tournament level tennis enthusiast-1995 Most Valuable Player, Lakeside HS (Georgia AAAA)

Member, Lions Club International, Thomson, GA Chapter

Compensated Contributing Writer for a regional magazine-style publication, The Metro Spirit. One of my

published articles in June 2006, "Breaking Autism Silence," received regional and national recognition.

Current volunteer on Legislative Committee for Children Without A Voice, an Alpharetta, GA based

nonprofit organization dedicated to preventing child abuse and neglect.

Education

Augusta State University---Augusta, GA

Bachelor of Arts, Communications

Concentration: Journalism

References Available Upon Request

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