Quality Assurance Customer

Natasha Cox **** Mallards Landing Drive? Columbus, Ohio 43229

Phone: 614-***-**** ? Email:

natashaa_cox @yahoo.com

Summary of Qualifications

? Self directed, ambitious/motivated team player

? Highly experienced in bringing clear, meaningful knowledge to technical

and non technical user

? Excellent problem solving and organization skills; able to identify

problems and enforce

corrective procedures.

? Broad experience in quality assurance, support, and training

Professional Experiences

Abbott Nutrition, Columbus, Ohio

Present

Consumer Relations Online Analyst

? Create and analyze daily/weekly/monthly reports of consumer and employee

credits, returns and purchases

? Manage consultants and vendor online help desk

? Perform online store front and back end audits

? Identify key trends in customer and employee transactions and purchases

? Coordinate data systems/functionality upgrades with testing and

training of team members

? Plan study of work problems and procedures, such as organizational

change, communications, information flow, integrated production methods,

inventory control and cost analyses

? Analyze, prioritize, respond and resolve consumer inquiries accurately

and in a timely manner according to departmental standards

Chase Home Finance, Columbus, Ohio

November 2006 -2008 Customer Care Professional

? Provide personalized service (telephone and/or written) to meet and

exceed clients time and

quality expectations

? Manage confidential, complex and sensitive issues by recommending

solutions and/or implementing corrective procedures

? Prepare, design and create publication layout designs for company

newsletters, email

distribution, announcements and upcoming events

? Coordinate events for management, plan activities, arrange locations and

budget costs

? Appointed Subject Matter Expert in facilitating training classes

responsible for creating

learning materials

? Execute and monitor client account portfolios

? Maintain a working knowledge of all system applications pertaining to the

job as well as

keeping a level of proficiency on system enhancements

FedEx Ground, Grove City, Ohio

July 2004-2006

Quality Assurance Clerk

? Timely and accurate completion of tasks related to the quality of

products

? Responded immediately to customer inquires and complaints

? Performed special projects

? Organized filing systems for contractors and subcontractors

update and maintenance changes to customer databases

? Tracked customers to ensure receipt of package deliveries

? Inspections to meet federal safety compliance standards (OSHA) for

vehicle deliveries

? Performed quality assurance testing on production workflow and researched

errors to resolve

incidents and ensure adherence to quality standards.

Computer Skills & Quality Assurance

? AS400 ? Microsoft Office Suite (Word, EXCEL, ACCESS)

? Lotus Notes ? Venda

? Voyager ? MSP

Education

The Ohio State University

School of Journalism and Communication

Bachelor's Degree

University of Phoenix

Business Administration

Pursuing Master's Degree

Contact this candidate