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Customer Service Manager

Location:
Kirkland, IL, 60146
Posted:
September 08, 2010

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Resume:

Lesly Pavlas

**** ******* ***** 630-***-****

Kirkland, IL 60146 abld7t@r.postjobfree.com

OFFICE / PROJECT MANAGER

I am an energetic professional possessing excellent organizational and

office management skills. I am reliable, hard working and able to perform

a project from start to finish in a timely and professional manner. My

ability to work independently or as a team player as well as my exceptional

customer service experience will make me a great asset to your company.

Areas of expertise include:

Project Management Billing Advanced Computer Skills

Customer Service Collections Data Collection/Maintenance

Accounts Receivables Special Events Marketing Experience

SELECTED SKILLS / ACCOMPLISHMENTS

. Experienced in multiple computer programs including Microsoft Office

programs, Peachtree Accounting, QuickBooks Accounting and Dynascape

Landscape software.

. Have developed, coordinated and managed an annual fundraiser to

benefit Special Olympics Illinois. I worked with northern Illinois

high school seniors to fulfill their community service credits by

participating in Walk-A-Thons held at their schools.

. I have excelled in every position I have held. My titles have

included: Office Manager, Assistant Manager of a retail store, Bar

Manager and Project Control Manger.

. Customer service skills include direct contact with customers, billing,

collections, order taking, ticket sales and event registration.

. Marketing experience includes designing and maintaining quarterly

newsletters, sales mailings, office forms and reports and monthly

calendars.

EMPLOYMENT HISTORY

Tempo Components, Kirkland, IL

Project Control Manager (2005-2010)

. Tracked projects from start to finish

. Worked directly with customers throughout the project

. Handled all billing, accounts receivables and collections

. Worked with contractors, building owners, banks and title companies

. Worked directly with all departments within the company

Special Olympics Illinois, Glen Ellyn, IL

Project Coordinator/Administrative Assistant (2000-2005)

Assistant to the Marketing & Development department with a focus on

project coordination

Assisted in planning and coordinating special events

Attended planning meetings and worked with organizations to coordinate

event details

Maintained event databases, managed ticket sales, created programs and

itineraries, headed party planning objectives and managed day-of-event

details

Maintained sponsor files, assisted with letter writing, created and

maintained department newsletters and performed internet research

Masonry Contractors association of america, Lombard, IL

Convention Coordinator (1999-2000)

. Assisted in every aspect of the association's annual convention

. Maintained attendee databases

. Assisted in planning daily event schedules and coordination of tours

and activities

. Supervised event registration

. Served as an attendee assistant, tour coordinator and meeting

assistant

EDUCATION

COLLEGE OF DuPAGE, Glen Ellyn, IL

Working towards AAS Degree (2004-2009)

Major: Horticulture

Classes Taken:

. Dynascape Landscape Design

. Landscape Graphics

. Landscape Design I & II

. Propagation

. Taxonomy

. Horticultural Business

. Math for Horticulture

. Landscape Plants I & II

. Herbaceous Perennials

. Insects

. Diseases

northern illinois university, Dekalb, IL

No Degree Earned (1991-1992)

Major: Early Childhood Education

Minor: English

First year early childhood education program

COLLEGE OF DuPAGE, Glen Ellyn, IL

Associates in Arts (1989-1991)

Major: Criminal Justice

Classes Taken:

. General Studies to earn degree

. Criminal Investigation

. Traffic Law & Investigation

. Intro to Corrections

. Constitutional Law

. Criminal Law

REFERENCES

Michael Hotopp, Director of Facilities Management

Lutheran Social Services of Illinois

Des Plaines, IL

847-***-****

Kevin Radelet, Executive Director

Leukemia Research Foundation, Inc.

Wilmette, IL

847-***-****

Jeff Henson, Director of Special Events

Special Olympics Illinois

Bloomington, IL

309-***-****

Judy Burgholzer, Department Coordinator

College of DuPage, Horticulture Department

Glen Ellyn, IL

630-***-****



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