Customer Service Sales

DESMOND JACKSON

*** ***** ****** *** ****** PHONE: 404/592-7847

Ridgeland, Ms 39206

EMAIL: abld6c@r.postjobfree.com

PROFESSIONAL OBJECTIVE

A challenging, fast-paced, position in a growth-oriented, volume driven

environment that will enable me to become a key contributor to achieving

and exceeding corporate objectives, goals, sales and revenue targets.

SUMMARY OF QUALIFICATIONS

* 2-year background in marketing and promotion, with an emphasis in the

telecommunications and entertainment industries.

* Demonstrated ability to gain customer trust and provide exceptional

follow-up, leading to repeat and referral business.

* Ability to increase productivity by quickly analyzing client needs and

maximizing account revenues.

* Proven skills in building profitable, long-term client relationships and

superior customer service.

* Proficient in Microsoft Suite: Word, Excel, PowerPoint and Outlook;

Windows 95/ 98/ XP; Microsoft Works Applications and Internet Search

Engines.

EDUCATION

Jackson State University 08/2003 - 12/2009

Jackson, MS

Major: Biology

Bailey Magnet High School 08/1998 - 05/2003

Jackson, MS

DIPLOMA

PROFESSIONAL EXPERIENCE

Mississippi Development Authority Clinton, Ms

I.T. Support 10/2009 - 12/2009

* Uploaded computer based programs.

* Managed computer systems on a daily basis.

* Imaged computer systems to network data base.

Desmond Jackson 609/271-2085 Page 1

of 3

PROFESSIONAL EXPERIENCE

D2 MUSIC MANAGEMENT ~ SONGBOOK/ATLANTIC RECORDS New York, NY

Promotions/Marketing Representative 10/2007 - 06/2009

* Created briefing documents and presentations to support media briefings

for company executives.

* Responded proactively and reactively to media inquiries.

* Serve as "go-to" on-site expert for breakthrough and main stream artists.

* Managing Street Teams for promotions and events.

* Assessed analyzed and reported progress and results on all events and

projects.

COMCAST ADVANCE SOLUTIONS Madison, MS

Customer Account Executive 07/2007 - 06/2009

* Assisted customers via phone with account management.

* Provided troubleshooting assistance to customers with high speed internet

and home phone service

* Prepared work orders for service appointment requests after determining

if field visit is required and ensure appropriate follow-up procedures

were met.

* Input customer orders and data into CRT.

* Provide details of serviceable areas not accurately tracking in databases

and ensures systems are updated.

CIRCUIT CITY Jackson, MS

Radio/Road shop Sales Associate 09/2006- 01/2007

* Assisted customers with car stereo and speaker purchases.

* Provided recommendations on various store items, and used effective sales

strategies.

* Provided innovative in-store marketing concepts to achieve and exceed

sales and volume targets.

HERTZ CAR RENTAL Jackson, MS

Customer Service Representative

10/2005 - 03/2006

* Moved cars to and from car ready terminal.

* Assisted customers with car rentals and rental agreements.

* Responded proactively and reactively to customer inquiries.

STRUCTURAL PEST CONTROL Austin, TX

I.T. Support 05/2004 - 12/2004

* Uploaded computer based programs.

* Ensured computer systems were functioning properly.

* Managed computer systems on a daily basis.

Desmond Jackson 404/592-7847 Page 2 of 3

PROFESSIONAL REFERENCES

1. Lloyd Ross

Director

Reckoning Physical Therapy

Jackson, Ms

601/983-0253

Known Since: 08/2002

2. Alice Hobson

Supervisor

Comcast

Madison, Ms

601/832-8878

Known Since: 01/2005

3. Jeff Holder

Supervisor

MS Development Authority

Clinton, MS

601/668-7184

Known Since: 10/2009

Desmond

Jackson 404/592-7847 Page 3 of 3

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