Customer Service Sales

Debra Beavor

***** *. ********* 480-***-****

Mesa AZ 85207 *******@***.***

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Executive Summary:

. 10+ years experience in technical support and customer service with

recognized strengths in account maintenance, problem solving and

troubleshooting computer systems and call centers, sales and customer

service staff support.

. Plan and implement proactive procedures and systems for problem

avoidance.

. Possess solid computer skills through both classroom instruction and

field experiences.

. Excellent working knowledge of both PC and Mac systems; Microsoft

Office Suites, NT network and desktop operating systems, Novell

networks and basic AS400 operation.

. Network Administration of NT, Novell and AS400 connectivity

Employment:

Go Daddy Software, Scottsdale, AZ 2006 - 2010

Training Specialist

. Trained and supervised up to 28 new hires for Go Daddy's inbound and

outbound call centers.

. Taught Internet and product knowledge.

. Taught students to repair website and email issues

. Taught consultative sales techniques and support along with one call

resolution.

. Assisted with creation and implementation of new training programs.

. Always maintaining the highest level of customer satisfaction.

Recruiting Specialist

. Worked as a recruiter, reviewing and rating possible candidates for

current open positions.

. Performed group interviews.

. Assisted with job fairs both internal and local job fairs with

Jobbing.com

. Performed phone interviews and face to face interviews

. Prepared new employees for a career at Go Daddy.

Sales and Support Specialist

. While working on the call center floor, I providing excellent customer

service and support and well as technical support and maintained one

of the top positions in sales and Customer satisfaction scores on my

team each week.

. Support customers in opening new accounts and upgrading existing

service.

. Quickly and effectively solve customer challenges.

. Maintain quality control/satisfaction records, constantly seeking new

ways to improve customer service.

ING Americas, Torrance, CA 2001 - 2006

Call Center Supervisor

. Was responsible for the management and support of both desktop support

teams and call center technical support teams.

. Telecommunication administrator.

. Performed both monthly and annual reviews and created performance

goals.

. Performed hardware and software repairs and maintained all computer

equipment and peripherals.

. Managed relocation projects to ensure constant operation of our

network during business hours prior to, during and after the move was

complete.

. Administration of the NICE voice system.

. Certified on Dell, Apple (MAC) HP, and IBM, AS400, Novell and

Microsoft products.

. Interacted with upper management to meet both company and department

goals.

. Maintained call center flow and assured coverage levels met our

standards.

. Assisted with Database queries and maintenance.

. Due to the excellent service we provided, we were awarded several

contacts for new company projects.

American Fence, Phoenix AZ 1998-2001

Network Engineer/Desktop Support Manager

. Microsoft Certified on all NT products and Exchange.

. Setup installed and configured Cisco Routers for both LAN and WAN.

. Repaired and upgraded hardware and software throughout the United

States offices.

. Maintained the Novell, AS400 and NT networks and desktop software.

. Maintained system backups and restores in adhoc.

. Administered all network operations.

. Created user profiles and printer profiles as well as user groups.

. Researched and initiated American Fences moved from an Access Database

to a new CRM software program.

. Provided desktop support to all corporate and field employees.

. Researched and recommended a new call tracking software.

. Created monthly reports with Crystal Reports to determine customer

support levels.

. Traveled to all remote office if necessary to perform desktop and

Cisco router repairs.

Education:

Chandler-Gilbert Community College Chandler AZ

Teacher Certification - in process

Glendale Community College Glendale AZ

Information Technology -Cisco Networking-in process

Information Technology - AS2100 Operations

Green River Community College

General Education-in process

Brigham Young University

General Education

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