Customer Service Office
Resume:
Profile
Motivated, went from janitor to the second highest position in the Savannah
office with United Electric
Coop. Inc. Talent for quickly mastering many skills. Tactful with
professionals and non-professionals at
all levels. I am accustomed to handling angry customers or linemen.
Flexible and versatile - able to
maintain a sense of humor under pressure. Able to handle a deadline-driven
environment. Excellent
team-building skills.
Skills Summary
Microsoft Office Word Microsoft Office Microsoft Access (some)
Microsoft Office Excel ArcView
PowerPoint Customer Service Front-Office Operations
Microsoft Outlook SCADA Cannon Meter Reading
General Office Skills Utility Dispatch Windows XP
ArcGIS Catalog Windows Vista ArcGIS Desktop
GIS Staking WindMil Bill Collection
Professional Experience
Customer Service /Computer Skills
o Worked with the phone system answering calls from customers.
o Learned to deal with disgruntled customers with late electric bills.
o Took the linesmen's work orders for the day and imported them
into the mapping system.
o Updated the outage system through the job orders of the linemen.
o Ran updates on the mapping system regularly.
o Updated the WindMil model through the mapping program.
o Booked appointments for hair cuts.
o Handled money transactions.
Employment History
sac n fox casino - Powhattan, KS
Slot Attendant, August 2010 to Present $8.13\hr at 40 hours per week
United Electric Coop, Inc - Savannah, MO
Energy Management System Operator, June 2007 to May 2010 $23.71\hr at 40
hours per week
holiday inn express - Maryville, MO
House Keeper, summer 2007 min. wage at 16 hours per week
FANTASIC SAMS - Saint Joseph, MO
Stylist, December 2007 - Summer 2007 $10.21\hr at 40 hours per week
Education
WINDMIL TRAINING - NISC Lake Saint Louis, MO
WindMil Certificate, 2009
ADVANCED COURSE MAPPING - NISC Lake Saint Louis, MO
Advanced Mapping Certificate, 2008
beginners course mapping -NISC Lake Saint Louis, MO
Mapping Certificate for Beginners, 2007
VATTEROTT COLLEGE - St. Joseph, MO
Cosmetology Degree, 2004
Missouri Western state college - St. Joseph, MO
General Studies, 2002-2003
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