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Customer Service Office

Location:
Atchison, Kansas, 66002, United States
Posted:
September 08, 2010

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Resume:

Profile

Motivated, went from janitor to the second highest position in the Savannah

office with United Electric

Coop. Inc. Talent for quickly mastering many skills. Tactful with

professionals and non-professionals at

all levels. I am accustomed to handling angry customers or linemen.

Flexible and versatile - able to

maintain a sense of humor under pressure. Able to handle a deadline-driven

environment. Excellent

team-building skills.

Skills Summary

Microsoft Office Word Microsoft Office Microsoft Access (some)

Microsoft Office Excel ArcView

PowerPoint Customer Service Front-Office Operations

Microsoft Outlook SCADA Cannon Meter Reading

General Office Skills Utility Dispatch Windows XP

ArcGIS Catalog Windows Vista ArcGIS Desktop

GIS Staking WindMil Bill Collection

Professional Experience

Customer Service /Computer Skills

o Worked with the phone system answering calls from customers.

o Learned to deal with disgruntled customers with late electric bills.

o Took the linesmen's work orders for the day and imported them

into the mapping system.

o Updated the outage system through the job orders of the linemen.

o Ran updates on the mapping system regularly.

o Updated the WindMil model through the mapping program.

o Booked appointments for hair cuts.

o Handled money transactions.

Employment History

sac n fox casino - Powhattan, KS

Slot Attendant, August 2010 to Present $8.13\hr at 40 hours per week

United Electric Coop, Inc - Savannah, MO

Energy Management System Operator, June 2007 to May 2010 $23.71\hr at 40

hours per week

holiday inn express - Maryville, MO

House Keeper, summer 2007 min. wage at 16 hours per week

FANTASIC SAMS - Saint Joseph, MO

Stylist, December 2007 - Summer 2007 $10.21\hr at 40 hours per week

Education

WINDMIL TRAINING - NISC Lake Saint Louis, MO

WindMil Certificate, 2009

ADVANCED COURSE MAPPING - NISC Lake Saint Louis, MO

Advanced Mapping Certificate, 2008

beginners course mapping -NISC Lake Saint Louis, MO

Mapping Certificate for Beginners, 2007

VATTEROTT COLLEGE - St. Joseph, MO

Cosmetology Degree, 2004

Missouri Western state college - St. Joseph, MO

General Studies, 2002-2003



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