Customer Service Manager

CLINT IHRKE

**** ******** **. ******, ** *****

612-***-**** . **********@*****.***

PROFILE_____________________________________________________________________

______ Having 10 year's progressive experience managing in varied

environments. Verifiable strengths in problem solving and improving

processes for work procedures. Energetic and self-motivated team

player/builder at ease in high stress, fast paced environments with

emerging and multiple responsibilities.

Work

Experience__________________________________________________________________

__

October 2008-Present Firestone Complete Auto Care

St. Paul, Minnesota

Service Manager

Well versed in all aspects of sales, customer service, P&L, quality

control, outside purchasing, customer retention, training, and scheduling

in 6 and 18 bay locations.

. Increased store profit by 26% year to date.

. Five awards for district team of the month including one zone team of

the month.

. Ensure work flows according to schedule and times requested.

. Conduct monthly meetings, and supply on going training to employees.

. Weekly review of actual sales compared to sales objectives and Gross

profit.

May 2002-October 2008 Superior Walls Precast

Hudson, Wisconsin

Operations Manager

Managed daily operations of production, shipping and installation for 6

different crews.

. Responsible for conducting annual employee reviews and controlling HR

issues for a staff of 60.

. Reduced material and equipment costs over 15% by negating and

establishing valuable vendor contacts.

. Detected numerous production flaws resulting in a 30% reduction in

labor costs.

. Complete last minute production changes consistently without delays,

often with in depth problem solving.

. Established solid, positive, and productive work environment while

maintaining and identifying safety hazards.

May 2000-May 2002 Valvoline Instant Oil Change

Stillwater, Minnesota

Service

Center Manager

Responsibilities included marketing, customer service, scheduling, and all

facets of running a service center.

. Maintained quality control with no service failures or lost time

injuries through hands on training.

. Up held a 0% turnover rate.

. Motivated team to win various regional and national sales promotions.

. Recognized several times at a corporate level for outstanding customer

service.

August 1995- May 2000 Interplastic Corporation

Minneapolis, Minnesota

Kettle Operator

Completed detailed processes of manufacturing efficiently while maintaining

compliant with ISO 9000 guidelines.

. Prepared hourly reports for quality control.

. Worked closely with plant manager and quality control to revise work

procedures and improve efficiency by as much as 45%.

. Served as maintenance team member responsible for monthly PM schedule.

. Coordinated multiple detailed projects simultaneously flexible, yet

meticulous.

. Strong communication and interaction between all levels of management.

Clint Ihrke 612-***-**** **********@*****.***

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