Andrew McQueen

**** ******** **., ********, ** **301

Tel: 602-***-****

Email: ablcur@r.postjobfree.com.

SUMMARY OF KEY STRENGTHS

Experience in Customer Service, Logistics and Human Services

Successful track record in Personnel Supervisor and Project Manager roles

Proven composed and balanced leadership in dynamic environments and with

required job tasks

Ability to synthesize diverse issues and problems into a single focus for

resolution

Adept at team development and relationship building

Excellent mediator, focused on 'team' effectiveness and project results

Aptitude for learning and defining new processes to improve operations

Professional attributes: industrious, persevering, reliable, efficient,

diplomatic, resourceful

PROFESSIONAL EXPERIENCE

West Yavapai Guidance Clinic-Prescott, AZ

11/2009-Present

Non-profit organization offering mental health care in Yavapai County

Behavioral Health Tech

? Actively participated in the rehabilitation of title XIX and SMI

patients seeking recovery from

chemical dependency in a residential care center.

? Responsible for reporting and documentation of all activities

associated with clients treatment

? Responsible for distribution and documentation of meds

? developed group learning sessions and individual treatment plans

for clients

Mountain Transport Specialists-Prescott, AZ

2/2009-11/2009

Privately-owned, ambulatory, wheelchair and stretcher transport business

Driver

? Responsible for the transfer and well being of long-term care

patients.

? Acting liaison between critical care units and residential programs.

DM Trucking, Inc. - Phoenix, AZ 3/2002

- 5/2008

Privately-owned, multi-million dollar car transport business whose primary

client is General Motors.

Operations / Dispatch Supervisor

? Responsibility: ensuring on-time and undamaged delivery of all GM

vehicles in Arizona and Nevada.

Report to the Senior Manager.

? Supervise 25 drivers; set and manage the schedules, track and

monitor the progress of each

driver/vehicle, supervise completion of driver's workload.

? Report status to logistics on a daily basis.

Achievements:

? Improved the dispatch process through improved organization,

communication and reporting; increased accuracy and timeliness, and

improved customer satisfaction.

? Completed Bachelors Degree while employed.

Recognized by management as being a valuable employee and team member,

and for a consistent performance record.

Andrew McQueen (con't) page

2

Saturn of San Diego - Oceanside, CA 9/2000

- 3/2001

Automotive dealership.

Sales Representative

? Responsible for: sales and customer satisfaction. Reported to Sales

Manager.

? Maintained and managed customer accounts during and after initial

sale.

Commended for sales expertise.

"Sir Bounce-a-lot" - Phoenix, AZ 9/1999

- 6/2000

Party service offering children's inflatable jumpers.

Operations Manager

? Responsibility: Manages an 80-jumper inventory and a 15-person

delivery staff; 250 events a week.

Reported to Owner.

? Managed daily operations: reservations, delivery schedules,

inventory and customer satisfaction.

Commended for ensuring smooth daily operation of the business.

Prehab of Arizona, Inc. - Mesa, AZ

6/1998 - 8/1999

Non-profit juvenile rehabilitation treatment center.

Shift Director

? Responsibility: Managed 4 staff members who mentored 20 juveniles.

Reported to the Facility

Manager.

? Scheduled, oversaw and managed all daily activities of the clients.

? Actively participated in client rehabilitation with a range of

medical and behavioral issues.

Conducted therapy sessions and managed medications.

Recognized as a key member of the staff.

EDUCATION

Bachelor of Science in Business Management - University of Phoenix;

Phoenix, AZ 2004 - 2006

GPA: 3.6

Coursework: Human Relations Management, Employment Law, Quality

Management, Organizational Behavior, Management Theory,

Computer/Information Technology, Economics, Marketing, E-Business,

Public Relations, Critical Thinking, Skills for Professional

Development, Global Business Strategy, Statistics for Research and

Evaluation (I & II), Financial Analysis (I & II)

Commended for effective group leadership and teamwork.

Additional coursework: Hotel and Restaurant Management courses - University

of Tennessee (credited toward University of Phoenix Bachelors Degree)

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint)

Applicable Candidate Job Functions and Interests:

Logistics ~ Warehouse Management ~ Inventory ~ Distribution ~ Operations ~

Supervisor ~ Service Industry ~ Food Industry ~ Health Industry

Contact this candidate