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Customer Service Manager

Location:
Mobile, AL, 36606
Posted:
September 08, 2010

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Resume:

ERIC F. LYNN

*** **** **** *****

Mobile, AL ****6

251-***-****

ablcu2@r.postjobfree.com

EDUCATION

Bachelor's Degree, Management, May 1994, University of Alabama

WORK EXPERIENCE

Self-employed/Contract Labor, June 2005 - present

Lawn maintenance and handy-man duties for local real estate

companies.

Sales Associate, February 2009 - April 2010

The Floor Trader, Mobile, AL

Sales and customer service for flooring materials and floor

maintenance products. Informed and advised customers regarding

flooring requirements and product specifications and performance;

materials required and costs; labor costs and time completion

expectations. Participated in merchandise set-up and display. Also

assisted with order pulling and loading customer purchases when

needed.

Distribution Manager, September 2007 - January 2009

Naman's Catering, Mobile, AL

Resumed former title and duties of previously held position from 2005.

Duties included scheduling trucks and coordinating daily deliveries

for corporate and on-site catering functions; customer service for

corporate clients; pulling orders and pre-loading vans for deliveries;

paper goods inventory and purchasing; delivery fleet maintenance and

grounds maintenance supervision.

Manager, June 2006 - July 2007

Nautilus Restaurant

Night Shift Manager for front of house and back of house operations.

Prepared nightly specials menu and instructed cooks on preparation

techniques; assessed and assigned food preparation duties; performed

and assisted in all roles of restaurant operations; tracked labor

costs and food costs; maintained daily deposit log.

Sales and Operations, April 2002 - April 2005

Naman's Catering, Mobile, AL

Initial role as on-site server/bartender. Final job title was

Distribution Manager (see above). Main role was in on-site catering

as Event Coordinator, which included: consulting with potential

clients and planning on-site catered events and writing sales

proposals; supervision in all areas of catering service for booked

events; telephone sales; assisted in on-site service and operations.

Retail Associate, April 2002 - March 2003

Hopkin's Blvd. Imports, Mobile, AL

Performed all sales and customer service duties for retail store;

daily cash handling and deposits; small repairs and maintenance of

eclectic hand-made imported goods; receiving and warehousing

inventory; delivery and set-up of hand-carved, solid wood furniture to

customers' homes.

Self-employed, May 2001 - March 2002

Contract services through Delta-21 of Nashville, TN

Sub-contracting field reviews for the USDA Food Stamp program. Drove

to sites throughout the state of Mississippi to retail food purveyors

to conduct/audit surveys on retail food inventory and display;

photographed displays and counter areas; compiled and completed audit

packages for state review.

Purchasing Manager, July 1996 - May 2001

Conde Systems, Inc. Mobile, AL

Purchased printers, printing supplies and imprinting supplies for

resale; sourced new vendors and negotiated prices; assisted with

inventory maintenance; provided sales staff with new product

information; identified and sourced product replacements; worked as

liaison with sales staff to drop-ship major equipment and specialty

supplies directly to customers; assisted in all areas of shipping,

receiving and other general warehouse operations.

Other work experience

Seven years of full service restaurant management,

waiter/bartender/cook, desk clerk/office clerical, swimming instructor

and lifeguard.

INTERESTS and ACTIVITIES

Canoeing, camping and hiking; Coastal Clean-Up at Grand Bay National

Wildlife Refuge; church event fund-raising and mission operations.



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