Talisa M. Parker

**** **** **. ***** *****, LA **811 225-***-****

The enclosed profile will furnish you with details concerning my education,

training, experience, and capabilities, which may be utilized to enhance

the functions and growth of your company.

As you will note, I have experience in various areas of office procedures,

excellent interpersonal skills, detail and success oriented, persistent and

accurate. I have obtained years of experience in computer operations and I

feel confident that my background demonstrates that I would prove to be a

valuable asset to your staff.

I would appreciate the opportunity to meet with you in person to discuss

your needs and my abilities to fulfill them.

Thank you very much for your time and consideration. I look forward to

hearing from you soon.

Sincerely,

[pic]

Talisa M. Parker

Enclosure

Talisa M. Parker

4779 Ford St. Baton Rouge, LA 70811 225-***-****

Objective: To acquire a position relative to my qualifications as to being

successfully competent, in administrative office procedures that may

enhance the function and growth of your company.

Strengths: Multi-task oriented leadership capabilities cultivated through

education endeavors, honed by past and present work experience, ability to

learn quickly and reinforced by exceptional written and oral communication

skills.

Qualifications: Over fourteen years of computer experience including but

not limited to Windows, Microsoft Office, Power Point, Lotus, Salesforce,

Mosaix, Novell, Accurint, Access, Equifax, and Daybreak, Max Siebel, RNS,

ISTORE, ROS,OMS etc.

Education: Southern University A & M College, Baton Rouge, La.

Academic Major: Psychology/Phys. Rehabilitation

Training: Information Security, Privacy and Customer Data Security Policy,

Code of Conduct Policy, Bank Secrecy Act, General Awareness Training, Fair

Lending Act

Professional Work History

02/09 - 07/10 AT&T, Baton Rouge, La.

Sales Representative: Sold all products and services offered by the company

and met sales objectives. Handled all administrative aspects of the sale

including: offering, running credit to qualify the customer, completing and

disclosing customer contracts, accepting customer payments and placing the

completed orders. Maintained strong knowledge of all company products,

accessories, pricing plans, promotions, frequent changes and all other

product service features. Maintained knowledge of competitive offers.

Provided efficient, courteous customer service and assistance in all

aspects of company products.

09/07 - 01/09 Crescent Bank & Trust, Baton Rouge, La.

Collector/Adjuster III: Managed a subprime portfolio of 9 million dollars

of delinquent accounts from 15 days to chargeoff. Offering hardship

programs, extensions, modifications and some refinances to assist

consumers. Reviewed credit reports, performed intense skip tracing and

assisted outside agents to locate collateral. Followed up on vehicles that

were repossessed by typing letters of repossession and then contacting

consumers for possible redemption. Also started the birthday club and was

a member of the fun committee which kept up moral & helped to ensure the

companies continued success.

09/07 - Capital One Bank/Hibernia, Baton Rouge, La.

Insurance Team Assistant/Asset Disposal/Bankruptcy Department: Handled

insurance claims along with assistant for totaled vehicles and set up

claims on repoed vehicles that contained current insurance coverage. By

doing so it reduces the banks losses at auction. Compared evaluations with

N.A.D.A. & Kelly blue book, handled repair check issues & assisted with

Texas gap claims. Processed insurance checks & sent approval to the

collateral vault to release the titles. All of these procedures are tracked

by salesforce, a new system that is very helpful for tracking the number of

claims monthly & audits if need be. Assisted customers with disability

claims & rebate cancellation with dealers. Also reviewed & monitored

discharged & current bankruptcy accounts determining what goes to charge

off & what can be collected to assist bank with less loss as possible.

11/00 - Hibernia National Bank, Baton Rouge, LA

Collector/Adjustor III: Collected and negotiated payment arrangements on a

delinquent 12 million dollar queue of which was 30 days aged and above via

telephone and letters. Review credit reports and perform skip tracing.

Inbound and outbound calls to recommend and facilitate payment plans,

adjusting and researching disputed accounts. Handled a percentage of first

payment defaults along with the 30 day accounts. Performed general follow-

ups to obtain a desirable payment plan, possible extension proposal if they

qualified which lowered queue delinquency to assist bank with monthly &

quarterly success.

9/99 - 11/00 United Companies Financial Corporation, Baton Rouge, LA

Account Administrator Team Leader: Assisted with monitoring a team,

collecting up-to-date funds on a several million dollar portfolio, which

was compiled of several hundred non-conforming accounts. Qualifying,

reviewing, and referring these accounts for loss mitigation relief.

Facilitating bankruptcy coding, marketing different payment and re-payment

options to customers and solving escrow disputes and any other customer

concerns.

2/99 - 9/99 American General Life and Accident Insurance Co. Baton Rouge,

LA

Insurance Agent: Serviced an agency of over 170 policy holders, collecting

monthly payments, working updates and adequate amount of benefit into

clients budgets, prospected daily, solicited and sold insurance to

potential buyers.

8/96 - 2/99 First USA Bank, Baton Rouge, LA

Customer Support Representative II: Used a multitude of telemarketing

systems to target specific consumers for the maintaining of servicing the

platform. Participated in the Peer Monitoring & Quality Assurance Program

while Collecting delinquent accounts & was responsible for accurate

documentation on payment posting and settled accounts.

Contact this candidate